The Regional Service Manger will lead on all Service-related activities within your team working across the Wales and West Midlands, ensuring optimal performance (customer experience/satisfaction, financial, labour utilisation & productivity, H&S) and key metrics are attained and maintained within the respective field teams led by your FLM direct reports. Responsibilities • To work with and report to the line manager to agree business objectives and to review key performance indicators. • To deliver a first-class service to the customer base, keeping customer service, compliance and profitability at the forefront of what is delivered. • To manage all aspects of the engineering team including (but not limited to) driving daily productivity, the provision of technical support, the identification of training needs, mentoring and support, and the assessment of competencies and capabilities. • To liaise with the labour controllers on a daily basis to maximise operational scheduling and control of engineers • To coach and develop the engineers to identify RTQs and to ensure these opportunities not only ensure customer compliance but also enable cross selling activities. • To undertake site audits, site surveys and other site visits as required to ensure a quality service is provided. • To manage and control the compliance tool, working closely with the Compliance and Performance Manager as required. • To review and react to all relevant daily, weekly and monthly KPIs. • To promote the company values. Experience • Proven experience in the industry along with a track record to demonstrate competence is essential when applying. • Understanding of ISO9001, ISO14001, ISO18001 • People skills and management • Technical and organisational skills Benefits • 23 days holiday, plus bank holidays • Company pension scheme • Life assurance • Employee Welfare assistance programme