Service Desk Manager
Salary: Competitive Salary + Benefits
Location: Measham
Our client is seeking a Service Desk Manager to join their dynamic team at their head office in Measham, Swadlincote. This is an exciting opportunity to lead a dedicated IT service desk, driving improvements and leading a close-knit team of committed professionals. With a high degree of autonomy, you will have the chance to develop staff, enhance processes, and contribute to various new projects. The company offers excellent investment in skills and training, providing opportunities for career progression and increased responsibility. If you're passionate about IT service management and eager to make a real impact, this role is for you.
* Opportunity to lead a dynamic IT service desk
* High degree of autonomy with scope for process enhancement and staff development
* Excellent investment in skills and training with opportunities for career progression
What you'll do:
As the Service Desk Manager, your day-to-day responsibilities will involve overseeing all Service Desk activities, ensuring that end users are receiving the necessary assistance. You will be responsible for tracking and analysing trends in Service Desk requests, managing incoming support requests, assessing the urgency of reported incidents, tracking issue resolution, identifying areas for improvement in service deliver...