Are you ready to embark on an exciting journey in the insurance industry? We are looking for a Customer Advisor to join our dynamic team in Basingstoke! If you're passionate about helping customers and thrive in a lively work environment, this is the perfect opportunity for you!
The role is office based Monday to Friday.
What's in it for you?
* Permanent Contract: Enjoy job security and the chance to grow your career with us.
* Great Location: Our office is conveniently located in Basingstoke, with nearby parking available just a 9-minute walk away!
* Supportive Team Culture: Join a team that values collaboration and celebrates successes together.
What You'll Do:
As a Customer Advisor, you'll play a vital role in ensuring our customers receive exceptional service. Your responsibilities will include:
* Engaging with customers to understand their needs and provide tailored insurance solutions.
* Answering queries via phone, email, and chat with a positive and professional attitude.
* Assisting customers with policy changes, renewals, and claims, ensuring a seamless experience.
* Building long-lasting relationships with customers, making their satisfaction your top priority.
* Collaborating with team members to share insights and improve service delivery.
What We're Looking For:
We want enthusiastic individuals who possess:
* Excellent Communication Skills: You should be able to convey information clearly and effectively.
* Customer-Centric Attitude: A genuine desire to help others and go the extra mile for customers is key!
* Problem-Solving Skills: Ability to think on your feet and provide solutions to customer inquiries.
* Team Spirit: You should enjoy working in a team-oriented environment and contribute positively to our culture.
* Experience in Customer Service: Prior experience in a customer-facing role is preferred, especially within the insurance sector.
Why Choose Us?
Joining our team means you'll be part of a vibrant company that prioritises professional growth and development. We offer:
* Competitive salary and benefits package.
* Ongoing training and development opportunities to enhance your skills.
* A friendly and supportive work atmosphere where your ideas are valued.
How to Apply:
If you're excited about this opportunity and ready to make a difference in the lives of our customers, we'd love to hear from you!
Apply today and join a team that's dedicated to making insurance easy and accessible for everyone!
We can't wait to meet you!
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