Better content. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We turn big ideas into the products, content and services millions of people love.
The Senior Product Experience Analyst is responsible for understanding the performance of our Global TV products and digital apps. This involves directly improving the experience of our customers by providing insight derived from digital & non-digital data to drive continuous improvement, whilst holding delivery teams to account on the success of what we are producing."
Enhance Global Device Experience : Optimise and improve the overall performance of our devices.
Streamline Streaming Services : Ensure first-rate performance and reliability of our streaming products.
Improve Remote Control Functionality : Optimise the usability and efficiency of remote control features.
Ensure Audio & Video Quality : Maintain and enhance the quality of the audio and video experiences for our customers.
Proven ability to develop and communicate insights on customer experience from large data sets and to drive optimisation, delivery, and strategy decisions from them (or experience of driving product/delivery change through data).
SQL & Technical Proficiency : Experience in managing large datasets and drawing insights via SQL (or other similar analytical language) is essential, preferably with Big Query experience. Analysis via prebuilt dashboards would not be sufficient. Demonstrated ability to visualise complex data sets and simplify them into actionable insights.
Expertise in writing and presenting findings in a clear, convincing narrative, influencing others as a trusted advisor.
Working across our TV platform and Digital Platforms, creating experiences for our customer facing partners including Sky, Xumo, Xfinity and Foxtel. By transforming how we understand what good looks like for our customers, by creating world class data capability and by evolving our organisation's performance measurement tools and culture we are an integral part of delivering industry leading connected entertainment experiences.
A generous pension package
~ Private healthcare
~ Discounted mobile and broadband
~ Inclusion & how you'll work
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space
our contact centre and digital tech hub at Whitehall, and
with subsidised cafes and dedicated break-out spaces, provide a balance for our hybrid
You can blow off steam over a game of pool or table tennis, or
stay fit with local gym discounts
Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.
You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon.
Our lively campus is a free shuttle bus away from Livingston South train station and the town
Plus there's onsite parking available for cars, motorbikes and bicycles.
You'll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym -
or play a game of pool or table tennis.
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. We support our community and contribute to a sustainable future for our business and the planet.
Just so you know: if your application is successful, we'll ask you to complete a criminal record check.