Description PLEASE NOTE THIS POST IS ONLY OPEN TO INTERNAL APPLICANTS Organisation: Leicestershire County Council Work Location: County Hall, Glenfield Worker Category: Hybrid Worker, up to 2 days per week in office Salary: £25,998 to £27,273 per annum (pro rata for part time) Working Hours: Monday to Friday, 37 hours per week Contract Type: Permanent Closing Date: 25/11/2024 Do you have good communication skills and thrive from building good working relationships? About the Role The Home Care Brokerage role is vital to the County Councils response to current challenges faced by Adult Social Care and the NHS. This position will be made up of a mixture of home and office working and is for 37 hours per week on a permanent basis. You will be asked to broker agencies from a framework of providers to meet the Homecare needs to assist Hospital Discharge and to enable individuals to continue to live in their own home. We are looking for individuals who can communicate clearly and effectively providing a superior level of customer care. Who can build working relationships with private providers. Record and utilise the intelligence gained to assist yourself and your colleagues with the Brokerage process. About You To apply for this post, you must: Have a good level of customer service experience Have an understanding of the commissioning processes in relation to care needs of service users, receiving a managed service Have the ability to converse at ease with customers Be able to work well under pressure and as part of a team Have good organisational and interpersonal skills Be competent in the use of Microsoft packages Have a clear understanding of, and commitment to Equal Opportunities, and the ability to apply this to all situations We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process. Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc. Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site. For more information or an informal discussion, please contact: Andy Dengate – Resourcing Co-ordinator Telephone: 0116 305 0914 Email: andy.dengateleics.gov.uk How to Apply Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme. To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home. By applying for this post, you agree to our Terms and Conditions.