An exciting opportunity has arisen to join our Central Ticket Office/Safety Camera team as a Conditional Offer Clerk. We process all minor traffic offences across Norfolk and Suffolk.This role includes dealing with officer-issued tickets and Safety Camera offences.
We are looking for someone who is people focused and would work well as part of a team, with great attention to detail as a large part of the role requires accurate data entry. The suitable candidate would enjoy a relatively fast paced environment, ensuring compliance with the statutory time limits on minor traffic offences, as well as maintaining our service level agreements.
This role has been categorised as suitable for hybrid home working on a rota basis. There will be a combination of home based and office-based working to be discussed at interview.
Main duties include:
* Receiving and actioning information received from camera technology systems and tickets issued by Police Officers
* Accurately inputting and processing all notices/tickets
* Assisting in the preparation of process files
* Answering enquiries by telephone and correspondence from the general public, police officers and other agencies
* General administration tasks to include filing, copying and dealing with incoming mail
* Viewing and verification of camera detected offences
* Preparing letters and reviewing correspondence deciding on the appropriate action for dealing with the content
* Liaising with the Central Ticket Office Enquiry Officers for internal and external force enquiries and personal service of documents
* Any other duties that are commensurate with the role and grade as may be requested by line management
It is essential that applicants meet the following criteria:
* Experience of accurately inputting data to computerised systems
* Basic keyboard skills with experience of working with Microsoft Word
* Good verbal communication skills with experience with dealing with telephone enquiries
* Proven experience of organising and prioritising tasks effectively to achieve deadlines
* Demonstrate good numeracy and literacy skills
* Proven ability to work as effective member of team
It is desirable that applicants meet the following criteria:
* Previous experience within a police or legal environment
Please note, previous applicants need not apply.
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