St. Luke's Hospice is a local charity providing compassionate care to people whose illnesses are no longer curable. We promote dignity in dying and empower people to make the choices they want, from the moment they are diagnosed. This is a great opportunity for someone who is passionate about data and insights and would like to play an important part in raising vital funds to help St. Luke's Hospice continue caring for local people and families. Based in the Fundraising and Marketing directorate, our Supporter Data Officer (Selections and Insight) will work closely with colleagues across the team to handle requests for marketing data selections and data analysis relating to planned fundraising and stewardship activities. About the role As a registered charity, we are reliant on the generosity of our local community to enable us to continue caring for local people and their families. It is so important to us that we handle donations, record information, acknowledge support and communicate appropriately to give our supporters the best possible experience and encourage future support. Our Supporter Data team is fundamental to our success in this area. We are looking for someone who has excellent attention to detail and analytical skills to build and run marketing data selections for supporter communications and fundraising activities. Our Supporter Data Officer (Selections and Insight) will also help to support fundraising decision-making by manipulating complex datasets in order to identify and present insights and learnings. It’s an exciting time to join the Fundraising team at St. Luke’s Hospice. Working in a team that truly appreciates the importance of data for fundraising, the Supporter Data Officer (Selections and Insight) will play a key role in helping the team to deliver and develop their fundraising and stewardship activities and grow income for the Hospice. If you have experience of working in a data -focussed role and would like to apply your skills and experience at our much-loved and respected Hospice charity, we would love to hear from you. Salary: £17,053 to £20,559 per annum (depending on experience) Hours : Part-time, 22.5 hours per week (working pattern to be discussed at interview) Contract: Permanent Location : Thurrock Hospice site (with flexibility to work remotely in line with Hospice policy) Main responsibilities include Build and run marketing data selections for supporter communications and fundraising activities, ensuring compliance with data protection and other industry regulations. Ensure data input and processes on the CRM facilitates effective data selection and maintain database records to ensure responses can be recorded appropriately to support campaign response handling and reporting. Produce accurate, timely and appropriate fundraising activity and income reports and dashboards. Support the operation, development and review of the supporter database. Support with development and maintenance of CRM training and process documentation and deliver appropriate training to colleagues. Audit the database regularly to ensure data is clean, accurate and that colleagues are following procedures for data entry and management. Provide support to the team’s income operations function as required. About you Experience of working in a data-focussed role, including experience of using a CRM database and following established processes and procedures. Experience of building marketing data selections. Good knowledge and understanding of data protection legislation. Experience of interpreting and processing marketing communication preferences. Experience of using data reporting and analysis tools to produce insightful dashboards / reports. Good technical knowledge of databases and query languages. Excellent attention to detail, analytical and problem-solving skills. Excellent organisational skills and ability to prioritise effectively to meet deadlines. Please note that the ability to attend the Thurrock Hospice (RM14 3EB) and travel to / between Hospice sites is required for this role (full UK driving licence with access to own vehicle). To have an informal chat about working for us or to discuss access requirements for disabled applicants contact the HR team using the chat function on our careers page or calling 01268 524 973. About applying When applying don't forget to answer the questions in our application process to tell us more about how you meet the skills, knowledge, and experience to be successful in this role. Right to Work St. Luke's Hospice is unable to sponsor work permits or visas. All candidates must have the right to work in the UK. Belonging, Equity, Diversity and Inclusion At St. Luke's Hospice, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes for the people who access our services. We particularly welcome applications from disabled, LGBT and Black, Asian and Minority Ethnic candidates as these groups are currently under-represented in our teams. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of access requirements for people who have a disability.