We are looking for an experience Quality Engineer to manage a team and sustain the Quality Management System in line with ISO 9001:2015 accreditation requirements and business requirements across the organisation through existing and new procedures. Regulate, control and improve the quality of all processes throughout the business and the final product by developing and maintaining robust process controls. Manage complaint resolution making sure solid corrective actions are implemented to address identified root causes. Maintain communication with customer throughout the complaint process using the 8D format reports and other RC/CA Tools. Manage the audit program making sure that all NCR’s raised are followed up and solid corrective actions are put in place. Embed a culture of continuous improvement throughout the company. Lead the team to achieve quality management system targets for customers and business goals. Responsibilities · Lead the Quality & Customer Quality Engineers on a day-to-day basis making sure that the department is working to company priorities and all measurement equipment is in calibration · Manage the 8D Customer Complaint Process · Chair regular corrective action meetings for the Quality Department · Supply an independent resource to all other departments during corrective action meetings · Be actively involved with process development activities throughout the business · Manage the Team of QA Lab Operators (Final Inspection) making sure that no non-conforming product is released to customers without QP Approvals. Qualifications Relevant experience in precision engineering would be an advantage Strong management experience Excellent verbal and written communication skills