At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
Are you passionate about delivering exceptional service with a smile? Join the luxurious world of Sofitel London St James, where French elegance meets British charm. We are seeking a dedicated and enthusiastic Luggage Porter to be part of our exceptional Concierge Team.
About the Role
As a Luggage Porter, you will ensure our guest journey with us begins and ends with a flawless experience. Your role is create memorable first impressions while exemplifying the sophistication and warmth that Sofitel is renowned for.
What you will be doing?
* Greets all guests at the front door politely and courteously and guide them towards the reception desk or function rooms.
* Assists guests with their luggage for both check-ins and check-outs.
* Carries guests' luggage to the room upon check-in and check-out.
* Ensures that all guest property is safely handled and/or stored in the Luggage Room.
* Complies with standards of grooming, elegance and playfulness.
* Replaces Doorman at the door, whenever necessary.
* Handles vehicle parking for guests as per procedure.
Qualifications
* You must hold a valid driving licence and be entitled to work in the UK as this position is not eligible for sponsorship
* Previous experience as a Luggage Porter in a hotel would be beneficial but not essential
* A smart and professional appearance
* A positive attitude and good communication skills
* A willingness to take on physically demanding job
* Careful when driving guest's cars
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, departamantal incentives and a Loyalty bonus of £1.300 per year.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com