Job Description The HR Operations Specialist is responsible for administrative and operational activities across the entire employee lifecycle with a key focus on candidate, employee and manager experience. They will act as the first point of contact for our employees, ensuring a comprehensive, efficient and high-quality HR service provision, maintaining HR systems and processes to a high standard, as well as assisting with a range of HR projects and initiatives. This role will operate with a bias towards end to end lifecycle activities and administration including but not limited to; onboarding, variation to terms, offboarding, HR systems & analytics, HR governance and compliance as well as payroll and benefits HR ADMINISTRATION, ACTIVITIES, ADVISORY SUPPORT & GOVERNANCE • Produce standard and non-standard end to end employee lifecycle correspondence e.g. letters, offers of employment, contracts, changes in employment and circumstances • Manage end to end employee lifecycle processes and activities i.e. recruitment, hire, onboarding, changes, transfers, absence and offboarding, ensuring a seamless candidate and employee experience • Provide first line support as related to HR Operations, while always maintaining discretion and professionalism • Work alongside wider HR team to produce, establish and maintain Company documentation e.g. Employee Handbook, Principles, Policies and Guidance • Focus on simplification, streamlining and continuous improvement • Partner with key process stakeholders to drive consistency in ways of working across multiple sites, whilst recognizing when this needs to flex to meet the needs of the business; respecting local cultures and legislative differences • Partner with colleagues in Finance to submit all payroll change information, assisting with any queries that may arise ensuring deadlines are met • Partner with benefits advice providers, providing data for benefit enrolments and renewals and coordinating benefits communications to employees • Maintain efficient diary management for self and team as required, including confidential meetings, benefit sessions, travel and any other requests • Support other ad-hoc activities such as purchase orders, invoicing, and vendor management • As needed, support our Talent Acquisition team with all recruitment requirements and our L&D Lead with any learning and development activities. HR SYSTEMS & ANALYTICS • Maintain efficient digitized filing systems aligned to GDPR, ensuring individual employee files are always up to date and compliant • Develop regular reporting structures and analytics capability, and look to build valuable insights to support or drive business activity and HR priorities, reporting and dashboarding • Ownership of data integrity ensuring accuracy and security, and that the system is being used effectively • Identify and action areas for process improvement and map process steps (with stakeholders) • Continuous improvement of workflows, task lists and use of features within Hibob to deliver an efficient, streamlined and enjoyable employee and manager experience EMPLOYEE ENGAGEMENT & COMMUNICATION • Role model Bicycle culture and values and ensure they are reflected and embedded across all HR practices. Support content for office and Company-wide engagement activities that encourage collaboration • Identify opportunities to strengthen the employer brand and support Company objectives and culture across employee lifecycle • Create, develop and maintain HR communications on Hibob and other channels i.e., news posts, employee and manager self-service content