GLL is looking for a Concierge at Bodmin Leisure Centre in Cornwall, up to 22 hours per week, including evening and weekend shifts. If you have a passion for people and can deliver first-class customer service, this is your chance to join one of the UK's largest leisure groups.
As a Concierge, you'll make a difference to every visitor, whether through a warm welcome or by selling memberships to enhance their lifestyles.
Your role involves responding to inquiries, converting them into memberships, answering calls, handling transactions, and engaging in community outreach projects. You'll also support your team by preparing facilities and maintaining the centre's cleanliness, always ensuring high customer service standards.
What you need:
* A strong focus on customer service
* Passion and personality
* Knowledge of health and safety
* Team player mentality
* Good IT, literacy, numerical, and communication skills
* Some experience in administration
What you’ll do:
* Be the first point of contact for customers
* Answer incoming calls and handle inquiries
* Manage transactions, including setting up direct debits and cash handling
* Assist with membership enquiries and sales
* Set up equipment for activities
* Support daily operations, including preparing facilities and general upkeep
Benefits:
* Learning & development opportunities
* Discounted gym membership for you and your partner
* Industry-leading pay rates
* Opportunity to join the GLL Society with social events
* Discounts on villas in Portugal and ski chalets in Bulgaria
* Health assurance
* Career pathways and professional development
* Discounts across retailers (GLL Extras), Red Letter Days, Buy A Gift, and spa treatments
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