We're TransPennine Express and we're going places. Whether that's helping customers reach their destination, or ensuring our colleagues feel fulfilled and supported in their careers. We're looking for people with drive and enthusiasm to join our amazing team and help push for more progress within the rail industry. We look forward to meeting new faces and eager minds, ready to join our mission of creating a better-connected network in the North and Scotland, for good. Over the next decade TransPennine Express will benefit from a series of high-profile infrastructure projects which has the need to keep our customers moving with as little disruption as possible to their journey during their delivery and when complete that the finished product meets their needs. The most notable is the multi-billion-pound Transpennine Route Upgrade between Manchester and York, but there are other schemes taking place across our routes. Our people are our strength and to be strong we insist on the best people, with this in mind there is an exciting opportunity for a Strategic Customer Planning Manager to work on projects and work streams which are of benefit to customers on the route impacted by this programme. This will primarily focus on the delivery of customer handling plans during planned disruption, and in ensuring that customer requirements are met through the infrastructure design work, most notably at stations. The successful candidate will be expected to interface with front-line grades, representatives from all directorates within the business and its key contractors. There will also be extensive collaboration and leadership with regards to other operators' personnel (most notably Northern, Avanti, Cross Country and LNER), the alternative transport supply chain, Rail North Partnership, local combined authorities, Transport Focus and, any other bodies with an interest in the successful delivery to the customer. The successful candidate will ideally need the following: experience of project management principles and tools, reporting and risk identification; good understanding of railway infrastructure (especially around station design), operations and customer services; knowledge of the railway supplier interface/relationship management; examples of leading cross-functional forums; excellent communication and interpersonal skills; tact, diplomacy, and tenacity. You are expected to be a business leader, accountable for your actions and business performance, whilst challenging yourself as an individual to be even better. As a leader you will continually develop your skills and fully demonstrate the company values. For more information, and a copy of the full job description please contact TPE's Human Resources department. If that sounds like the right fit for you, we'd love to hear from you, please click apply and complete an application form. What we offer Excellent career prospects. A personal development plan. Structured training and development. Competitive salary paid on 4 weekly basis. Generous annual leave entitlement. Free TransPennine Express rail travel for you and your dependants. Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service for you and your dependants. Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home. Option to join the Railway Pension Scheme with significant employer contributions. Family friendly maternity and paternity benefits. Plus, high street and lifestyle discounts as well as a cycle to work scheme. Terms and conditions apply. Goings places has never felt better At TransPennine Express, it's our goal to help people reach their full potential. We offer the opportunity to not just join the transformation of the rail industry, but to lead it. Our values are designed with every team member in mind; whether it's ensuring you feel free to be yourself at work, or encouraging everyone to pull together and support each other. We promise to value our people for the individuals they are. Whichever department becomes your destination, from the tip of the train, to the tail, our only focus is heading at full speed into the future. So, if making people crack a smile helps you feel at home, and raising standards is second nature to you, we'd love to have you onboard. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.