Job Title: Customer Service Representative Location: Uxbridge Salary: £25,000 Are you passionate about providing excellent customer service? Do you have a proactive approach and thrive in a fast-paced environment? We are seeking a dynamic Customer Service Representative to join our team in Uxbridge. If you enjoy helping customers and have great organizational and problem-solving skills, we want to hear from youKey Responsibilities: Act as the first point of contact for customers via phone and email Handle inbound calls and make outbound calls when necessary Provide clear, practical advice to customers Record detailed notes of all customer interactions Proactively assist customers with their queries Adhere to company procedures and processes Requirements: Experience with technical processes and systems is highly desirable Strong organizational skills and the ability to multitask effectively Self-motivated, flexible, and willing to switch between tasks as needed Excellent telephone manner with strong verbal and written communication skills Passionate about delivering high-quality customer service Ability to show initiative and solve problems efficiently Knowledge of SAP and Excel is useful, but not essential