An exciting opportunity has emerged for a Complaints & Feedback Manager to join the housing department at one of Adecco's leading public sector clients, in a full time (35 hours each week, Monday to Friday) temporary role. This job is initially for 3-6 months, but may well get extended should the successful candidate perform well.
Based in Stretford in Manchester, this role is reporting directly into the Head of Customer Experience and is paying between £27.45- £29.12 per hour. This role is agile working but there is an expectation to be in the office for collaborative working, when needed.
You will directly line manage a Complaints & Feedback Lead, a Complaints and Feedback Advisor and a Customer Care Officer. You will provide a comprehensive, sensitive but effective complaint service for all service areas, working closely with internal and external stakeholders to investigate and resolve issues and provide satisfactory outcomes for the residents. You will promote the work of the Customer Experience Complaints Team across the organisation, with senior managers and staff in order to support the embedding of the policies and procedures within its remit across the day to day activities of the organisation.
Key elements of this role include:
Leading a team acting as the first point of contact for the organisation with regards to comments, compliments, and complaints, managing the whole process from logging the issues and liaising with the services, ...