We are looking for an International Account Manager to join our International Team Iceland International has been operating for over 30 years and has a brand presence in over 63 countries, with great interest coming in weekly from other countries. As an International Account Manager, you will: Serve as the main point of contact in all matters related to customer concerns and needs Build and strengthen customer relationships to achieve long-term partnerships Maintain accurate customer records, keeping track of any contract updates and renewals Work with International and other internal teams to develop strategic plans and ensure KPIs are being met Develop a thorough understanding of our business and products to better upsell to our international customers Key Duties & Responsibilities: Handle enquiries and requests from customers and address their requirements Stay on top of accounts, making sure they receive regular relevant information to ensure the customer requirements are met Meet regularly with other team members to discuss progress and find new ways to improve business Generate progress reports for clients and senior leaders within the organisation Identify upsell, cross-sell and development opportunities and communicate with the sales team regularly Take full accountability to achieve and ideally exceed set sales targets and levels of customer service. Carry out effective and strategic market research to identify and review business opportunities and subsequently provide recommendations and insight for the development in that market. Become a Brand Ambassador for Iceland foods on the international stage promoting the Iceland brand throughout the world Ensure Iceland UK colleagues and stakeholders are informed and engaged in the positive development of Iceland International Essential Skills: Strong and collaborative influencer, able to operate effectively at all levels of seniority including senior execs and business owners Strong networking and relationship skills, ability to communicate at all levels Project Management Strategic mindset with a creative and innovative approach Strong commercial and financial awareness Excellent interpersonal and verbal and written communication skills Able to work independently with high levels of team motivation and personal drive Highly performance oriented focussed on continuous improvement Highly organised and able to make decisions Willing to regularly travel overseas and work out of hours Proficient with Microsoft Office and CRM databases Have a well-structured and organised approach to work and manage multiple stakeholders and projects in different time zones, languages, and cultures. Excellent networking abilities Collaboration Interpersonal influence Adaptive thinking Emotional intelligence Resilience Commercial and Situational Awareness Alongside this we can offer you: A very competitive salary with an excellent benefits package 25 days holiday, plus 8 days bank holiday 15% store discount, 30% club individual restaurant discount Discounted gym membership Enhanced maternity/paternity leave Long service awards Reward & recognition