Application Deadline: 30 October 2024
Department: Contract Success
Location: Gloucester
Compensation: £24,000 / year
Description
The Contract Success Specialist plays a vital role in the customer lifestyle at Zenergi. Working to support the Procurement team, the Contract Success Specialist will be responsible for ensuring the smooth and successful registration of customer contracts and supporting the Procurement team with any customer enquiries. This role will involve working closely with both internal and external stakeholders, including customers.
Key Responsibilities
* Ensuring all processes relating to the successful registration of suppliers are complete to ensure smooth transfers for new meters, renewals, and even for supplies leaving our management, where relevant.
* Monitoring supplier termination deadlines and proactively ensuring the portfolio has met its obligations regarding notice.
* Supporting the collation of customer LOAs where relevant to support registration activity.
* Submission of any forms essential to the contract start process, for some suppliers this may include DD forms and ECD forms.
* Conducting 'pre-registration checks' before the objection and termination windows are closed, to ensure there are no outstanding issues with debt or contracts that may result in an objection to transfer.
* First line support for objections, logging them on the system, understanding the reasons and working alongside the supplier, service team, relationship managers, and customers for a timely resolution.
* Completing 'go live' checks once a supply is due to start, to ensure all has gone smoothly and keeping records up to date including logging late starts and reasons.
* Where customers are on a 'fixed fee' or retainer basis, ensuring relevant records are updated to ensure timely and accurate customer invoicing, and supporting this process as required.
* Maintaining up to date records on behalf of all stakeholders, using the appropriate systems and processes.
* Providing general administrative support which may include but is not limited to: data entry, processing documents, call handling, quality sampling, data analysis, problem solving, mapping and testing processes, and providing assistance during training.
Skills, Knowledge and Expertise
* Accuracy
* Proficient use of Microsoft Office including Excel, Word, and Outlook
* Good organisational skills
* Ability to work well in a team environment
* Effective communication skills
* Previous customer service and data entry experience would be beneficial
Benefits
* Pension scheme
* 25 days holiday + Bank Holidays (pro-rata for part time)
* Employee Benefit Trust
* EV salary sacrifice
* Yearly Company events
* Zen points
* Benefits pot
* Zen Academy: A bespoke training programme open to everyone who wishes to develop themselves
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