Job Description
The Customer Implementation Specialist is responsible for every aspect of delivering medical equipment and related services to customers.
Tasks include:
1. Customer site inspection and design
2. Participation in contract negotiations and site preparation
3. Delivery and installation coordination with the customer and third parties
4. Marketing collaboration, customer training, and final commissioning and acceptance
This position requires frequent travel within Europe and potentially in Asia in the future.
Required Qualifications:
* Bachelor’s degree or equivalent combination of education and experience
* 2-3 years in a similar role, managing complex or multiple projects in the medical device industry
* Experience engaging with executive management and clinicians within diverse customer organizations
* Proactive, customer-focused problem-solving skills
* Ability to work independently and handle multiple projects simultaneously
* Proficiency in English and at least one additional European language
* Willingness to travel up to 70% of the time
Responsibilities:
* Support presale meetings and customer relationship management
* Collaborate with Sales and Service departments to define customer requirements pre-contract
* Develop detailed implementation plans based on customer needs
* Understand the product and service offerings specific to each customer
* Coordinate with relevant departments to meet customer requirements and obligations
* Communicate effectively across all levels, including C-Level executives
* Ensure timely delivery of products and services, from order to training completion
* Conduct site visits, monitor progress, and ensure customer satisfaction
* Handle customer inquiries, complaints, and feedback to maintain high satisfaction levels
* Maintain accurate project and customer data records
* Exhibit leadership consistent with company values
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