Summary
S&J Synergy are now looking to recruit a receptionist/administrative apprentice. You will be greeting customers & visitors offering them tea, coffee, answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls.
Annual wage
£11,648 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.
35 hours a week
Possible start date
Friday 28 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Key tasks of the role are as follows:
* Greeting customers & visitors offering them tea, coffee
* Answering phones, directing calls, taking messages, taking orders over the phone, making outgoing calls
* Supplying visitors with the correct PPE before going onto site
* Keeping office clean and tidy
* Collecting & distributing post
* Managing and ordering stationary supply
* Document filing
* Assisting all staff in their job roles
* All other general office administration
Where you’ll work
Materials Recycling Facility
The Old Tannery
Wincolmlee
Hull
HU5 1RL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MCARTHUR DEAN TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Level 2 Customer Service Practitioner apprenticeship standard:
* Level 2 Functional Skills in maths and English (if required)
* End-Point Assessment (EPA)
* Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
* Attending weekly classes to achieve the Standard
Requirements
Essential qualifications
GCSE or equivalent in:
* English and Maths (grade 4/C +)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills