The role:
The role includes the supervision, training and guiding of customer service staff and the coordinating of clerical resources within designated Oral Health Services Tasmania (OHST) Dental Centres to ensure a high standard of customer service to OHST clients.
* Provide systems support for OHST’s Titanium client database system including call logging, fault reporting and performance measures.
* Undertake projects and activities including training, issue identification, documentation, change management, testing and problem resolution.
* Assist data owners to develop and maintain an auditing schedule to ensure the integrity of data being entered into the system.
* Maintain work practices relating to the processing of client co-payments, registration and treatment details and establish effective working relationships with various professional groups, ensuring quality administrative support standards are maintained by the Customer Service Team.
The hospital/site/area/team:
The position is based in the Launceston area - predominantly the Northern Dental Centre and is part of a contemporary multi-disciplinary team.
Details of Appointment: General Stream, Band 4
Permanent full time, day worker position working up to 76 hours per fortnight, commencing as soon as possible.
*Notwithstanding hours to be negotiated with the successful applicant.
Salary: $79,529 - $91,517 per annum + 10.5% superannuation + access to salary packaging.
The Head of the State Service has determined that the person nominated for this job is to satisfy a pre-employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:
* Conviction checks in the following areas:
o Crimes of violence
o Sex related offences
o Serious drug offences
o Crimes involving dishonesty
o Serious traffic offences
* Identification check
* Disciplinary action in previous employment check.
How to Apply:
Apply Online. Please click the "Apply" button on this screen. This ensures important questions about you are answered.
You will be prompted to complete a 1-2 page application detailing your experience, skills and knowledge as they relate to the attached Function Statement.
Please note:
* All attachments must be in Microsoft Word or PDF format.
* Referee details are submitted as part of the online application so make sure you have the contact details of two referees before applying.
For more information (Contact Officer):
Name: Kristy Haycroft
Position: Area Manager - OHST North
Phone: (03) 6777 1105
Email: kristy.haycroft@ths.tas.gov.au
Important information:
The email account you provide when submitting job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.
The Department of Health values workforce diversity and recognises the value each person offers which is shaped by their unique characteristics, background, experiences, knowledge, skills, values and perspectives.
The core purpose guiding the way in which we work across the Department of Health is to CARE for the health and wellbeing of all in Tasmania through our Values of Compassion, Accountability, Respect and Excellence.
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