We'd love to hear from you if you are:customer focused with an understanding of the importance of great servicea team player, but also can work on your own initiativewell organised and adaptablewilling to learn new skillshave a positive attitude Yr unigolyn rydym yn chwilio amdano• unigolyn sy’n canolbwyntio ar y cwsmer sydd â dealltwriaeth o bwysigrwydd gwasanaeth gwych• yn gallu gweithio mewn tîm yn ogystal ag ar eich menter eich hun• unigolyn hynod drefnus ac yn meddu ar agwedd hyblyg• unigolyn sy'n barod i ddysgu sgiliau newydd• agwedd gadarnhaolWelcome & Service Assistant/ Cynorthwyydd Croeso a GwasanaethReporting to the Welcome Manager, you’ll be part of a small team working at Erddig Hall and Gardens, part of the North East Wales Portfolio.Yn adrodd i'r Rheolwr Croeso, byddwch yn rhan o dîm sy'n gweithio yn eiddo/portffolio Erddig.Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.O ddydd i ddydd, byddwch yn darparu gwasanaeth cwsmeriaid cyffredinol gwych. Byddwch wrth law i ymateb i ymholiadau a gwrando ar yr hyn sydd ei angen ar ein hymwelwyr fel y gallwch rannu'r wybodaeth gywir. Pwrpas eich rôl yw sicrhau bod ein hymwelwyr yn cael y diwrnod gorau posib.Byddwch yn cael y cyfle i ddod yn rhan o wahanol agweddau ar y profiad ymwelwyr, o ddigwyddiadau eiddo allweddol i hyrwyddo'r cyfryngau cymdeithasol - nid oes dau ddiwrnod fel ei gilydd.Mae profiadau gwych i ymwelwyr yn rhan o’n natur, ac rydym yn credu y dylai pawb deimlo eu bod yn cael eu croesawu, eu gwerthfawrogi a’u bod yn ymgysylltu’n well oherwydd y gwasanaeth rydych chi’n ei ddarparu.Byddai’r rôl hon yn addas i unrhyw un sy’n frwd dros ddarparu gwasanaeth cwsmeriaid gwych.The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust properties for you, a guest and your children (under 18)Tax free childcare schemeRental deposit loan schemeSeason ticket loanPerks at work discounts i.e. gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.Flexible working whenever possibleEmployee assistance programmeFree parking at most locationsIndependent financial advice Click here to find out more about the benefits we offer to support you. Yr arwyddair sydd wrth wraidd yr Ymddiriedolaeth Genedlaethol yw 'I bawb, am byth'. Rydym yn gweithio'n galed i greu diwylliant cynhwysol, lle mae pawb yn teimlo eu bod yn perthyn iddo. Mae'n bwysig bod ein pobl yn adlewyrchu ac yn cynrychioli amrywiaeth y cymunedau a'r cynulleidfaoedd yr ydym yn eu gwasanaethu. Rydym yn croesawu ac yn gwerthfawrogi gwahaniaeth, felly pan ddywedwn ein bod ar gyfer pawb, rydym eisiau i bawb deimlo'n gartrefol yn ein timau hefyd. Cynllun pensiwn sylweddol hyd at 10% o gyflog sylfaenolMynediad am ddim i eiddo'r Ymddiriedolaeth Genedlaethol, i chi, gwestai a'ch plant (dan 18 oed)Cynllun gofal plant di-drethCynllun benthyciad blaendal rhentBenthyciad tocyn tymorGostyngiadau buddion y gweithle, h.y. aelodaeth gampfa, codau gostyngiad siopa, gostyngiadau ar gyfer y sinemaLwfans gwyliau hyd at 32 diwrnod mewn perthynas â hyd y gwasanaeth, yn ogystal â chynllun prynu gwyliau, yn amodol ar fodloni meini prawf gofynnol.Oriau gweithio hyblyg lle bynnag y bo'n bosiblRhaglen cynorthwyo cyflogaiParcio am ddim yn y rhan fwyaf o leoliadauCyngor ariannol annibynnol Cliciwch yma i ddysgu mwy am y buddion rydym yn eu cynnig i’ch cefnogi chi.Closing Date: 29 September 2024 To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiriesnationaltrust.org.ukIf you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustmentsnationaltrustjobs.org.uk and we'll support you as best as we can. For examples of how, please see our supporting you page.Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here. Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early. 156116IRC156116WrexhamFixed Term p/t (6 mo)Ends: Sep 29th 52.4 mi from King St, Glossop SK13 8LY, UKAs the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Salary: £11.64Contract/duration: 6 monthsHours/working pattern: Flexible working hours where the number of hours worked each week may vary. The role includes regular working at weekends and bank holidays, on a rota basis.Interview date: 4th October 2024For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.Fel wyneb cyhoeddus ein heiddo, byddwch yn estyn croeso cynnes, cyfeillgar, yn rhoi gwybodaeth ynghylch yr eiddo, yn ateb cwestiynau ac yn sicrhau bod pawb yn mwynhau ymweliad cofiadwy.Cyflog: £11.64 Contract/hyd: 6 misOriau/patrwm gweithio: Bydd oriau hyblyg, oriau wythnosol yn amrywio trwy gydol y contract - i'w drafod yn y cyfweliad. Sylwer: Bydd penwythnosau a gwyliau cyhoeddus yn chwarae rhan fawr o'r rôl hon.Dyddiad Cyfweld: 4 HydrefErddig, Wrexham, LL13 0YT /Erddig, Wrecsam, LL13 0YTCompliance.Eligibility to Work in the UK11.64 per hour