Legal & General supports the savings, protection and retirement needs of around 14 million people, through our portfolio of retail and workplace businesses.
Our Retail division helps people enjoy a more colourful retirement, both directly and through their employers, including Lifetime Mortgages, Retirement Interest Only Mortgages and financial advice on our range of lending products.
We are the UK's number one individual life insurer, and also provide Group Protection products for employers - all helping people to plan for the unexpected. We support home buying through our Mortgage Club - the UK's largest - and our award-winning Surveying Services team. And our fintech team finds and supports socially useful start-ups and scale-ups working in the workplace, home, insurance and wealth areas.
Joining us means helping create brighter financial futures for all our customers.
Job Description
We're recruiting for a Claims Consultant to join us. We're offering petitive base salary of up to £25,000 depending on experience! The role is Hybrid where you'll work 1-2 days in our Hove office and the rest from home. What you'll be doing:
1. Validating and determining eligibility of Group Protection Death in Service and Critical Illness claims against policy terms and conditions
2. Calculating benefits to be paid in the event of an eligible claim
3. Preparing and authorising payment of new and existing claims
4. Requesting and gathering outstanding claim requirements from internal and external customers in a timely manner
5. Developing and building strong relationships with IFA's and Policyholders (employers) to deliver positive customer oues
6. Supporting our programme of continuous improvements by contributing ideas and engaging with projects
7. Ensuring a consistent, timely and accurate level of service is maintained in line with service level agreements. Ensuring we meet customers' expectations, in line with Legal & General's Customer Experience and Treating Customers Fairly policies
8. Adhering to processes and systems to ensure that all customer data is dealt with appropriately in accordance with legislation, in particular GDPR, the Access to Medical Reports Act (1988) and Legal & General's Confidentiality policy
Qualifications
Who we're looking for:
9. IT skills Word, Excel and other Microsoft products
10. GSCE English and Maths minimum
11. Customer service and/or admin experience within Insurance or Financial Services
12. Excellent written and verbalmunication skills
13. Ability to multi-task and prioritise workload to meet targets and deadlines
14. Excellent accuracy and attention to detail
15. Good problem solving and investigative skills
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
16. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
17. Generous pension contribution
18. Life assurance
19. Private medical insurance (permanent employees only)
20. At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
21. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
22. There are the many discounts we offer - both for our own products and at a range of high street stores and online
23. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain's Most Admiredpany in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.
If you join us, you'll be part of a weing culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable amodations for candidates with specific needs.
If you're open to find out more, we'd love to hear from you.
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