Who You Are Educated to GCSE standard, NVQ 2, or equivalent, or working towards it, with suitable experience over time. Proficient IT skills, particularly with Microsoft packages. Possess good numeracy and literacy skills. Strong communication skills. Able to handle sensitive and personal information with confidentiality. Knowledgeable in financial processes within an office setting. Practical knowledge of financial and operating systems. Understanding of customer care principles and their practical application. Experience with IT packages and responding to varied telephone calls. Familiarity with administrative business support functions like HR & Payroll. Personable qualities include being a team player, professional, courteous, positive under pressure, accurate, and methodical. Desirable experience within a Local Authority and a multidisciplinary environment. Language skills preferred are Welsh (Spoken Level 3, Written Level 1) and English (Spoken and Written Level 4). What The Job Involves Providing efficient and effective business support functions to meet departmental goals in line with financial policies. Financial and administrative support to enhance departmental effectiveness. Processing creditor and debtor payments to ensure compliance with regulations and targets. Timely input of staff personnel records, managing payroll and absence data. Maintaining systems to comply with audit requirements, ensuring accurate and timely management information. Preparing periodic management information reports as needed. Reviewing and processing cost information for management accuracy. Coordinating with contractors and clients as necessary. Recommending process and system improvements for continuous business unit performance enhancement. Monitoring departmental mailboxes and calendars, responding per corporate policies. Handling phone calls to maintain high standard customer support. Executing general administrative duties including mail, typing, and filing. Tasked with various work requests to support Line Managers within the department. Office-based role within the Business Support Team, working 37 hours per week, Monday to Friday. Daily start at 8:45 a.m., ending at 5:00 p.m. Monday-Thursday and 4:30 p.m. on Friday. Accurately processing high volumes of creditor and debtor payments. Position does not require a DBS check. Flexibility expected in duties due to changing service needs, adhering to departmental requirements.