French Speaking Customer Care Specialist - Job in Stoke-on-Trent
Our client is a specialist training provider who operates worldwide delivering training into a niche market. Due to business growth and expansion, they are now looking for a French/French-speaking Customer Care Specialist to join their warm and friendly team in Newcastle Under Lyme. This role offers a varied working environment, impressive offices, good benefits, and a competitive salary.
Duties for the French / French Speaking Customer Care Specialist:
1. Support operational change within the team to ensure efficient and effective use of resources.
2. Resolving customer queries (telephone/email/online).
3. Taking incoming and making outgoing telephone calls.
4. Respond to internal and external information requests/queries.
5. Review and monitor recorded training on the website.
6. Collation and review of customer feedback.
7. Monitoring adherence to company and regulatory body standards.
8. Maintenance of customer records (Microsoft Dynamics CRM).
Candidate Requirements for the French / French Speaking Customer Care Specialist:
1. Fluent in French both verbal and in written form.
2. Previous experience working in a busy office supporting customers’ queries/complaints.
3. Strong administration and data entry skills.
4. Proficiency in Microsoft Office (Word, Excel) and other IT software.
5. Experience in the use of computerised CRM systems.
6. Excellent written and verbal communication skills.
7. Detail-oriented with a diligent approach to task completion.
8. Solution-focused with excellent interpersonal skills.
9. Experience and ability to manage multiple tasks simultaneously.
10. Ability to work to deadlines and prioritise tasks.
11. Excellent time management.
12. Working knowledge of computerised CRM systems (preferably Microsoft Dynamics).
13. Previous experience in the education, social, health, or care sectors is an advantage but not essential.
Hours:
Monday to Friday 8:00 am – 4:00 pm or 9:00 am – 5:00 pm on a rota basis.
Salary:
£27,000 Per Annum.
Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
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