Technical Support Manager
Winchester with Hybrid working (office based 2 days per week)
£50,000 - £60,000
* Modern IT environment
* Autonomy to implement change and structured processes
* Extensive investment in IT systems
Technical Support Manager required a successful company in Winchester with offices across the UK. Due to continued success and growth, they are looking for a Technical Support Manager to join their team. The successful candidate will be responsible for managing a support team consisting of 1st and 2nd line service desk engineers. The company offers an innovative working environment with the chance to gain experience working with the latest technologies.
This position will offer autonomy to bring your style of leadership to the role and to implement changes that will improve the internal processes and overall performance of the IT team.
Responsibilities:
* Managing a support team of 1st & 2nd line support engineer
* Improving the performance of the technical support team by implementing change to the existing support processes and training set-up
* Reviewing and improving internal structure to ensure service levels, support quality and customer satisfaction targets are met
* Leading department and individual performance reviews
* Dealing with escalated issues when required
Req...