As a UPS Service Manager, you will play a key role in maintaining our strong reputation with our customers.
Duties and Responsibilities:
* Run the operations from receiving an order to dispatching the goods to the customers.
* Check delivery of inbound goods.
* Manage the delivery notes and email them to customers.
* Coordinate shipments and track invoice payments.
* Coordinate delivery schedules with our couriers and drivers.
* Monitor the level of inventory and report issues to management.
* Oversee the management of goods for dispatch, including the required documentation and shipping labels.
* Liaise with customers on delivery/visit schedules.
* Ensure company quality engineering standards are maintained.
* Conduct site surveys to assess the work required to enable quotations, risk and method creation, and project planning.
* Review and store technical reports and data.
* Highlight further site actions if required.
* Complete paperwork relating to site visits.
* Complete personal expenditure claims including cash expenses, mileage logs, and other expenses.
* Show initiative in the generation of income for the company.
* Resolve any problems with the team, plans, and budget to ensure that the project flows smoothly.
Skills and Qualifications:
* Strong verbal and written communication skills.
* Ability to act promptly and with intention to make things happen efficiently and effectively.
* Demonstrated ability to work well in a collaborative environment and to communicate effectively with clients and end users.
* Self-directed and motivated.
* A strong command of Microsoft Word and Excel.
* Commitment to providing great customer service with strong organizational skills.
* A proven track record of strong customer service working within a face-to-face customer service environment.
* Adaptable to changing situations.
* Flexibility as required.
* Service delivery focused.
* Due to the nature of the role, a full UK driving licence is required.
* 2 years of experience within the UPS and standby battery systems environment.
#J-18808-Ljbffr