Please Note: The deadline for applying is 23.59 the day before the job posting end date. Job Title: Customer Business Manager - Amazon Location: Kingston Work-Level: 2C JOB PURPOSE The Customer Business Manager (CBM) is an externally focused role, leading Unilever business with Key Customers. The CBM is responsible for developing strong working relationships with senior customer contacts, leading a team of Customer Account Managers (CAMs) to develop and deliver customer strategies, taking overall accountability for financial performance within their area, and helping to drive consistency of process between customer teams. Key focus areas for this role are: Develop sustainable customer relationships at all levels and cross functionally, underpinned by a strong JBP Leverage our brand assets and BU structure to deliver new and exciting innovation and category building plans. Develop and deliver plans. Love the customer and develop a strong customer strategy. Have great grip The need for extensive commercial rigour in the assessment and implementation of our Growth Strategy. Leadership within the team, across teams and externally. Leadership within the Unilever Pan EU network, playing a key role in Pan EU AVN negotiations and working with other key markets to align on overall EU strategy. Working with key media agencies (e.g. Mindshare) to deliver an optimised media strategy across all BU’s within the BMI budgets. Continuous optimisation of the Amazon RTM, utilising the different RTMs available e.g. 1P, 2P & 3P RESPONSIBILITIES Build and maintain strong senior level relationships: Develop strong relationships with both internal & external customers Work with the CAMs and Customer Operations Team to ensure significant commercial, customer service and finance issues/opportunities are resolved/exploited efficiently and that we do what we say. Own the Unilever & Customer relationship on all categories – Be the face of Unilever UK with the customer, Be at the top table of suppliers for your customers. Deliver clear prioritisation within emerging eCommerce customers Lead customer strategy development and major customer and category initiatives Lead the development and delivery of the customer strategic business plan and the joint customer business plan, working closely with Category Managers and CSP Resolve Customer / Category trade off’s within their area Deliver key activation events such as Prime Day, Black Friday Ensure appropriate range and PPA is listed Deliver key Category Team initiatives at Customer e.g. Price Increases, Brand Activation, NPD etc Be accountable for financial performance of categories within area of responsibility Deliver Turnover, Customer Profitability and TMI budgets Discuss and agree Gap Filling initiatives Lead and develop our Growth Strategy with customers to win share whilst delivering profitability objectives for both Unilever and Customer Be able to handle a total business (across business units) CBM role Deliver Annual Vendor Negotiation Line manage and develop Customer Account Managers Manage the performance of CAMs, Execs and cross functional team within their responsibility Provide on-the-job coaching and guidance Facilitate training and development opportunities – support the team in achieving their career goals Promote the adoption of best practice and consistent processes/standards by CAM’s under their responsibility Lead for Customer knowledge and capability within the company as a whole ALL ABOUT YOU Customer management & selling essentials - ideally previous experience of performing a CAM role Experience of leading and developing large cross functional teams. Experience of leveraging big customer relationships Consistent delivery of high-quality results in difficult trading/customer environments Experience of managing and developing others Experience of creating and delivering JBP’s Self-Starting, Independent and Strong Conviction Passion for digital commerce and establishing new business NOTES Please apply via this portal as e-mail applications may not be processed and include your Future Fit Plan if possible. By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kayleigh Reynolds on Kayleigh.Reynolds unilever.com What we offer Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion (unilever.com). Relocation to the UK Please be aware if you are applying for this role from outside the UK, if successful, your application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer. This means any relocation costs must be self-funded with the potential to reclaim some specific pre-approved expenses up to £5,000. Please speak to your Talent Partner if you have any questions.