Summary
We are looking for two bright, enthusiastic Apprentice Administrators to join the Nettleham Medical Practice team who will provide a first point of contact for patients and visitors in a busy medical practice and provide general administrative assistance to the practice team.
Annual wage
£12,313.60 a year
The pay may be negotiated and may rise after a probation period has been successfully completed.
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, hours/working days to be confirmed with the appointed candidate.
37 hours a week
Possible start date
Monday 17 February
Duration
1 year 3 months
Positions available
2
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include, but will not be limited to:
* Assist and direct patients on the telephone or face-to-face in a courteous, efficient and effective way
* Take and distribute messages safely and efficiently
* Process appointment requests and use the electronic clinical system to book appointments
* Assist with incoming posts and direct them to the necessary person
* Assist with scanning medical correspondence
* Data entry to the electronic clinical system
* Photocopying and scanning of forms, registration packs and leaflets
* Generate repeat prescription requests
Where you’ll work
14 LODGE LANE
NETTLEHAM
LINCOLN
LN2 2RS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LINCOLN COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2
The programme is mainly work-based, with the requirement of College attendance once a month. The candidate will receive support and guidance from a dedicated work-based trainer throughout the apprenticeship. The candidate will complete all learning at their place of employment or College, within their contracted working hours
Course outline:
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade A*/9 – C/4)
* Maths (grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Analytical skills
* Logical
* Team working
* Initiative
* Non judgemental
* Patience
Other requirements
The successful candidate must wear a uniform and name badge. Due to the nature of the role, a DBS check is required.