Customer Service Coordinator
Location: Northampton, NN4 7EX
Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment where you can make a difference? If so, we have an exciting opportunity for you to join our client's dynamic team as a Customer Service Coordinator.
About the Role:
As a Customer Service Coordinator, you will play a crucial role in providing efficient and professional service to our customers. You will be responsible for addressing customer inquiries, resolving complaints, and ensuring their satisfaction. Additionally, you will schedule appointments, log tickets/calls, and maintain accurate customer service records. Collaboration with cross-functional teams will be essential to effectively address customer queries and concerns.
Key Responsibilities:
* Provide outstanding customer service to enhance customer satisfaction and relationships.
* Respond to customer inquiries and resolve complaints promptly and accurately.
* Schedule appointments and log tickets/calls to track customer service activities.
* Collaborate with internal teams to address customer queries and concerns.
* Develop a deep understanding of the company's products and alternatives.
* Continuously analyze and improve customer service functions to meet company goals.
Requirements:
* Good working knowledge of Microsoft applications, particularly Excel.
* Friendly and approachabl...