Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
Montcalm Collection are looking for a skilled and
ambitious Housekeeping Supervisor to oversee our cleaning staff and
ensure our facilities are clean, presentable, and welcoming to our guests. The
ideal candidate will have a keen attention to detail, strong leadership skills,
and the ability to motivate and manage a team of housekeepers.
If you have an eye for detail and the ability to
drive standards and exceed customer’s expectations, we invite you to join our
team. You will help to shape the Montcalm Collection’s next chapter and
showcase your skills. Become a trusted ambassador for one of our hotels and
take advantage of the opportunity to move between properties, achieving the service
and product delivery standards for the department with a high degree of
customer care and service.
Benefits
·
Competitive salary
·
A supportive, empowering team environment
·
Benefits platform with various discounts
·
Wellbeing support, workshops and advice
·
28 holidays including eight bank holidays, with
more holidays after two-year service
·
Cash-back health benefits, including optical,
dental, chiropractor and physio services
·
Discounted gym membership
·
Access to Wellbeing platform and sessions,
including EAP
·
Excellent incentive schemes
·
Awards and Recognition Programme
·
Annual parties
·
Regular and ongoing training and development,
including leadership workshops
·
Pension scheme
Job
Specific Duties
·
Assist the Executive Housekeeper in managing the
housekeeping team, including room attendants, public area cleaners, and laundry
staff.
·
Supervise the housekeeping staff to ensure all
guest rooms, public areas, and back-of-house areas are cleaned to the highest
standards.
·
Conduct daily inspections of guest rooms,
corridors, and public areas to ensure compliance with the hotel’s standards of
cleanliness and maintenance.
·
Coordinate and prioritize housekeeping tasks,
ensuring efficient workflow and optimal staffing levels.
·
Lead, train, and motivate the housekeeping team
to deliver exceptional service.
·
Schedule and allocate tasks to housekeeping
staff, ensuring that all rooms and outlets are covered.
·
Ensure that where possible departure rooms are
serviced first to enable a quick and efficient check in of all guests.
·
Ensure the Room attendants have sufficient
items and guest supplies for the day’s work.
·
Take responsibility for the Room Attendants
appearance and grooming standards.
·
Ensure the Rooms Attendant’s work lists are
signed before finishing duty.
·
Provide feedback and performance evaluations,
addressing any issues or concerns promptly.
·
Respond promptly to guest requests and
complaints, ensuring their needs are met to the highest standards.
·
Collaborate with the front office and other
departments to ensure guest preferences and special requests are fulfilled.
·
Liaise with Reception regarding rooms moves,
extra departures and any other special requests.
·
Monitor guest feedback and work with the team
to continuously improve housekeeping services.
·
Maintain and enforce the hotel’s cleanliness
and sanitation standards.
·
Oversee the proper use and maintenance of
cleaning equipment and supplies.
·
Ensure all service areas are left in the
correct manner, and all the housekeeping items have been returned to the
correct area.
·
Clear all sections before finishing duty and
ensure a correct handover is completed.
·
To be responsible for the recording / issuing
and safe keeping of all lost items.
·
Ensure compliance with health and safety
regulations, including the proper handling and storage of chemicals.
·
Address maintenance issues and report
to the maintenance department.
·
Monitor and ensure compliance with
occupational health and safety standards.
·
Monitor and manage inventory levels of cleaning
supplies, linen, and guest amenities.
·
Place orders for necessary supplies and ensure
timely restocking to avoid shortages.
·
Conduct regular audits of linen and supply
inventories.
·
Train new employees on housekeeping procedures,
safety protocols, and the use of cleaning equipment.
·
Develop ongoing training programs to enhance
the skills and knowledge of the housekeeping team.
·
Foster a culture of continuous improvement and
professional growth within the department.
·
Maintain accurate records of housekeeping
activities, including room status reports and maintenance requests.
·
Prepare reports for the Executive Housekeeper
on housekeeping performance, guest satisfaction, and inventory usage.
·
Responsible for taking
necessary proactive steps to reduce/eliminate Colleague accidents.
This job description is
designed to outline primary duties and conditions related to the Executive
Housekeeper position at a luxury hotel. It is not an exhaustive list and
additional tasks and responsibilities may be required as directed by hotel
management.
Key Attributes
·
Exceptional attention to detail and a commitment
to maintaining high standards.
·
Strong communication and interpersonal skills.
·
Exemplary leadership, motivational and team
management abilities.
·
Excellent organizational and multitasking
skills.
·
Ability to work under pressure and meet tight
deadlines.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Dedication to providing an exceptional guest
experience.
Working Conditions
·
Flexibility to work shifts, including weekends,
holidays, and evenings, as required.
·
Ability to work in a fast-paced, high-pressure
environment.
·
Physical demands such as being on the feet for
long periods of time and manual handling.
·
Must be able to lift up to 25 pounds and perform
physical tasks related to housekeeping duties.
Essential Qualifications
·
High school diploma or equivalent required. A
degree or certification in hospitality management or a related field is
preferred.
·
A minimum of 3-5 years of experience in
housekeeping within a luxury hotel, with at least 1-2 years in a supervisory
role.
·
Good knowledge of the housekeeping management
software and Microsoft Office Suite.
·
Knowledge of health and safety regulations in a
hospitality setting.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days,
kindly consider your application as not shortlisted for this role.