Casual Retail Team Leader - Edinburgh Zoo
We are currently recruiting a dedicated Catering Team Leader to help ensure the smooth running of the operations in Edinburgh Zoo on a zero-hour contract. As a Catering Team Leader, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate.
More about the role:
1. Supervise the Catering team effectively.
2. Ensure the highest level of catering standards are met within your team at all times.
3. Support the Catering Manager with changing business demands.
4. Undertake and record all training. Coach and support the team with any training or day-to-day issues that may arise.
5. Complete audits whilst also achieving the service and product delivery standard.
6. Be polite, professional, and friendly at all times with customers, clients, and colleagues.
7. Demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations.
8. Maximize all sales opportunities through selling techniques.
9. Acquire a good knowledge of all products in order to advise individual customers on their product choice.
10. Actively gain customer feedback, passing information gained onto your line manager to ensure you are aware of and meet the legal and company requirements for fire, safety, health, and hygiene.
11. Report health and safety issues to your line manager, including all accidents and near misses.
12. Promote good safety habits and methods of work.
13. Serve customers with hot and cold food and beverages on a counter during service times.
14. Ensure all displays, counters, and seating areas comply with company and statutory health and hygiene requirements.
Who you are:
1. Previous experience supervising frontline teams within a similar environment.
2. Good communication skills to liaise with a wide range of team members and customers within your work environment.
3. Able to comply with legislation and follow all rules and regulations laid down in the staff handbook and unit policy statements regarding uniform, personal hygiene, health, and safety.
4. Customer service focused.
5. Team player with a can-do attitude.
6. Takes pride in personal appearance and hygiene.
7. Self-motivated and able to use own initiative.
8. Ability to work under pressure whilst maintaining a positive attitude.
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