We have an exciting opportunity for an efficient administrator to support in our Community Division Clinical Team.
The successful candidates will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.
The post holders will provide a comprehensive and high-quality administrative support service.
This is a Community Clinical Support role, with an expectation for the successful candidates to be flexible and support across the Community Division.
The successful candidates will have the ability to support service users whilst being professional, empathetic, and understanding.
Main duties of the job
The successful candidate will provide effective and comprehensive administrative support for our busy District Nurse and Community Matron Teams.
* Use information systems with specific responsibility to ensure a high standard of information recording is maintained.
* Undertake general office duties, including ordering supplies and managing stock levels.
* Answer the telephone, clear answerphone, record messages, and respond to queries in a timely manner ensuring effective communication in line with local policies for non-clinical information only.
* Input accurate and timely information required for audit purposes.
* Work from other bases within the organisation and undertake any other duties that may be required appropriate to the post holder's grade, experience, and competence.
* Provide cover for and undertake duties of absent colleagues as necessary.
* Follow all the policies and procedures of the organisation.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales, and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction, and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable, and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce costs as we do so.
Flexible working will be considered for all roles.
Person Specification
Skills
* Ability to plan, prioritise and schedule work
* Effective communication and interpersonal skills
* Ability to work with attention to detail
* Ability to work effectively within teams
* Ability to work on own initiative
Values
* Accountability
* Support
* High professional standards
* Responsive to service users
* Engaging leadership style
* Transparency and honesty
* Discreet
* Change oriented
Qualifications
* GCSE/NVQ2 or equivalent, or equivalent work-based experience
* Previous Healthcare Clerical Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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