We are currently looking for an experienced Customer Service Advisor to join a contact centre team in the Birmingham area.
As a Customer Service Advisor, you will be responsible for:
* Making outbound and receiving inbound phone calls from customers
* Gathering customer details to ensure all details are accurate and up to date
* Providing an efficient customer experience to all customers, resolving complaints
Location: Solihull
Working Hours: 9 - 5 / Monday - Friday
Contract Duration: 6 month contract
Salary: £16 - £18 per hour
As a Customer Service Advisor, you will have experience in:
* Communicating with customers over the phone
* Managing customer expectations while providing them with a professional service
* Social housing background (desirable)
The benefits of this role include:
* A long term contract
* Joining an inclusive culture
* Opportunity for internal positions
If you are interested in this role, please apply with your updated CV, and Samuel will be in touch. Alternatively, you can email samuel.kincaid@niyaapeople.co.uk with an updated version of your CV. We look forward to hearing from you.
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