Providing a first-class service to visitors to the Royal Zoological Society of Scotland (RZSS) Edinburgh Zoo or Highland Wildlife Park in a varied and exciting role engaging with visitors and communities ensuring a high standard of customer service always. Delivering innovative and creative activities, talks, and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
NOTE: This is a fixed term role until end April 2025 (with possibility of extension)
Some of the things you’ll do:
* Provide first-class customer service by maintaining a positive, welcoming environment, initiative-taking and helpful attitude to all visitors and colleagues to meet/exceed our Visitor Experience Standards, e.g., daily answering visitor queries and undertaking public talks, tours, and activities - providing a personal, knowledgeable, and positive level of service.
* Act as an RZSS ambassador in accordance with the charity’s core values.
* Create dynamic, informative, engaging, and fun talks to capture the hearts and minds of our visitors – creating deeper connections with nature.
* Work with your manager to contribute to ideas which help in creating positive visitor engagement suggesting ideas for development, e.g., Property and Estates and Interpretation.
* Engage with and support a diverse range of visitors and audiences, ensuring your message is engaging, consistent with team objectives and in line with RZSS’ mission and vision.
* Proactively ensure your knowledge of RZSS, our conservation work and species within the collection is thorough and up to date.
What we’re looking for:
* Educated to degree level in relevant subject or equivalent experience.
* Engaging customers empathetically to provide information, engage and deal with queries.
* Confident presentation skills, e.g. about animals, their welfare and care.
* Providing first-class customer care and service, including dealing with customer queries.
* Experience working within a visitor attraction/customer service environment.
* Experience of delivering conservation and scientific messages through public engagement.
What you’ll get in return:
* Starting salary between £24,407 to £25,017 (offer based on experience) per annum.
* 34 days annual leave (pro rata).
* Discount in both retail/catering.
* Free (and discounted – for family and friends) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
Application process will close on: Monday 13 January at 12pm
Expected interview date: Monday 20 January 2025
Expected start date: 1 February 2025
Please see the role profile for further information on what the role involves and essential/desirable criteria.
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