Provide third-line technical support, resolving complex IT issues for hardware, software, and network systems. Maintain, troubleshoot, and optimize hospitality-focused software solutions, including Opera Cloud, SevenRooms, and Hot Source. Lead the implementation and configuration of new IT systems and software updates to ensure seamless operations. Collaborate with internal teams and external vendors to address escalated issues and implement effective solutions. Monitor system performance and proactively identify potential risks or areas for improvement. Create and maintain detailed technical documentation, including system configurations, workflows, and troubleshooting guides. Support IT infrastructure, including servers, networks, and cloud-based systems, ensuring high availability and security. Provide mentorship and guidance to junior IT staff, fostering knowledge sharing and skills development. Stay updated on emerging technologies and industry best practices to recommend enhancements to existing systems.