Job Description
Job Summary
The Marketplace Manager is a hands-on role responsible for executing strategies to grow sales and optimize performance across online marketplaces (e.g., Amazon, eBay, Shopify, Tik Tok). This individual will oversee product listings, implement campaigns, manage day-to-day operations, and ensure seamless execution of marketplace activities to achieve revenue and profitability goals.
Key Responsibilities
Execution of Marketplace Strategies:
* Implement and manage day-to-day operations across multiple online marketplaces.
* Oversee listing strategies, pricing updates, promotions, and advertising campaigns.
Product Listing Management:
* Create, update, and optimize product listings to ensure accuracy and maximize discoverability.
* Execute keyword research, SEO optimization, and content enhancements for better rankings.
Sales Optimization:
* Launch and manage marketplace campaigns, such as Amazon Sponsored Ads or flash sales.
* Monitor and adjust pricing dynamically to remain competitive and profitable.
* Track promotional performance and refine tactics in real time.
Inventory & Fulfillment:
* Ensure real-time monitoring of stock levels to avoid stockouts or overstock issues.
* Coordinate with suppliers, warehouse, and logistics teams to ensure order fulfillment SLAs are met.
Account Management:
* Maintain marketplace health by addressing compliance issues, customer complaints, and account suspensions proactively.
* Resolve disputes and customer queries promptly to maintain positive ratings.
Analytics & Reporting:
* Monitor sales trends, traffic, and conversion metrics and adjust tactics based on data insights.
* Prepare weekly and monthly performance reports with actionable recommendations.
Collaboration & Communication:
* Work with cross-functional teams, including marketing, product, and supply chain, to align on marketplace strategies.
* Liaise with marketplace representatives to troubleshoot issues and leverage promotional opportunities.
Qualifications and Skills
Educational Background:
* Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
Experience:
* 3+ years of hands-on experience managing marketplace accounts (e.g., Amazon, Amazon Vendor Central, )
* Proven track record of executing marketplace campaigns and driving measurable results.
Technical Skills:
* Proficiency in using marketplace tools and software (e.g., Amazon Seller Central, Helium 10, Jungle Scout).
* Strong command of Excel, data analysis, and inventory management platforms.
Soft Skills:
* Highly organized, detail-oriented, and execution-focused.
* Ability to prioritize tasks and manage multiple projects in a fast-paced environment.
* Problem-solving mindset with a focus on results.
Key Performance Indicators (KPIs):
* Execution rate for listings, campaigns, and updates.
* Revenue growth and profit margins.
* Inventory accuracy and fulfillment success rate.
* Marketplace account health metrics.
* Customer satisfaction ratings and reviews.
Working Conditions:
Full-time, and hybrid role.