ICT Customer Relationship Officer FTC
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About Us
The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services. We employ 4,000 people and serve a local population of around 350,000 people living in west Essex and east Hertfordshire.
Job Overview
You will provide assistance to the Health Care Groups in embedding consistent processes and best practice principles associated with digital solution implementation. IT literacy, flexibility, and the ability to travel across the PAHT estate is essential. You will have excellent communication skills and confidence in working with Nurses, Midwives, administrators, Doctors, and other health professionals.
A key component of the Princess Alexandra Hospitals application estate is the Electronic Patient Record (EPR). You will ensure that the functionality reflects the operational working of the Trust and local Health Economy in recording patient activity and providing a means of communication with patients.
Main Responsibilities
* Work within varied clinical environments and settings, supporting administration and clinical staff.
* Work alongside trainers in classroom settings, supporting the delivery of training as classroom assistants.
* Confident and effective communication skills are essential in order to deliver one-to-one and group support and to deliver key messages to a diverse range of users.
* Support colleagues as an active member of the Programme team.
* Able to empathise, reassure and encourage End Users, offering guidance, direction and when appropriate effective signposting.
* Update and maintain any support materials in line with service changes as requested by the line manager.
* Assist the ICT Support team and Users in providing basic fixes onsite and be available following changes in applications, updates, fixes etc. to the user community.
Qualifications
* Educated to Degree Level or equivalent experience.
Experience
* Experience of using service desk software for call logging and incident management.
What We Can Offer You
* Full induction and onboarding process in our organisation.
* Free car parking for our staff.
* Structured pay scheme, including additional living supplement to your basic salary.
* Minimum 27 days annual leave plus bank holidays (pro rata for part time staff).
* Access to our NHS Pension scheme.
* Flexible working options available, in line with our flexible working policy.
* Annual appraisals with career pathways.
Important Information
* Our Trust is committed to promoting equality of opportunity for all its employees.
* All new colleagues joining PAHT will be subject to a probationary period of six months.
* Our Trust is committed to safeguarding and promoting the welfare of children and young people.
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