Job Description We have a new opportunity to join our Standfast & Barracks site (Lancaster) as Customer Service Coordinator to provide a comprehensive and excellent level of customer service to all.
Responsibilities.
• To learn all production & design processes within the business.
• To offer full administrative, sales & customer service support to a broad range of customers.
• Ensure all Sales releases and export documentation is completed accurately & on time.
• To maintain effective communication with all accounts.
• To liaise with the Sales team.
• To process & monitor customer’s orders, liaise with Planning Manager, ensure proactive communication with customers on quality & delivery dates.
• Ensure adherence to processes within Quality Manual & Customer Complaints Procedure.
• All sales orders to be recorded on data entry, all orders to be priced correctly, order details to be accurately entered onto the computer system.
• To generate, check & distribute all order confirmations to customers.
• To generate production updates for customers, update relevant spreadsheets with information.
• To maintain accuracy of information on the company system.
• To complete required paperwork for customer complaint debits.
• To produce & action weekly reports for any stockholding accounts & call offs.
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