Role Description:
The role sits within the Central Support team, providing 1st Class support within the business.
The team comprises of Sales Admin (data entry in SAP), Sales Order Support (preparation of customer PO’s for data entry) and Purchasing (raising and management of supplier purchase orders). You will need to be an excellent communicator who can liaise clearly and effectively within the department and with the wider teams.
The successful candidate can expect to fulfil a range of duties across the following core functions:
* Responsible for the lifecycle of the sales order until shipment.
* Proactively engaging with customers & account managers on lead times to manage expectations.
* Proactive approach to reporting, integration of information and resolution of queries within set SLA’s on the back-order, using SAP and our internal CI PO system.
* Management of Aged stock taking initiative in resolving issues, working closely with the Business units Ops teams.
* Producing reports for Rugged Distribution: monthly sales out, top 10 customers and vendor reports using SAP.
* Monthly interrogation of customer owned stock ensuring SAP, the back order and customer reports are aligned.
* Managing production orders through the build process to ensure they are built and shipped to customers SLA’s through the weekly production meeting.
* Deal Registration’s, tracking and reporting.
* Management of Adam contract letters and renewal process with account managers to ensure contracts are renewed on time using Dynamics and Sharepoint.
* Liaison with customer & account managers on RMA & Credits, completing the required forms for Sales Admin to complete transactions within SAP. Following up to completion.
* Any other tasks as deemed appropriate by the business