Job summary Are you an excellent communicator with a passion for healthcare? We seek an enthusiastic Administrator to be part of our Neighbourhood Mental Health team in Redditch This role is 15 hours a week with the hours and days to be agreed. We support flexible working requests. In this important role you'll use your knowledge, experience and expertise to provide essential secretarial support to our hard-working NHS Consultants as well as the other members of the administration team You will be a strong communicator supporting a wide range of people including patients and healthcare professionals. You will be responsive and adapt to the needs of the service, and be sure that your hard work will make a difference to our patients and service users every day. Why apply? Comprehensive induction and local orientation plus a wide range of opportunities for you to develop your skills and experience with support from the wider team. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. Main duties of the job A typical day as an Administrator may involve: Maintaining patient records effectively and accurately Minuting Professional Meetings General office duties such as typing, scanning, photocopying, printing Scheduling appointments and meetings Handling correspondence ingoing and outgoing mail Handling queries over the phone and face to face from staff, patients, and external agencies Looking after a shared email inbox Assisting the team with various administrative task s About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 31 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pro-rata Contract Permanent Working pattern Part-time Reference number C9798-1138 Job locations Hill Crest, Alexandra Hospital Quinneys Lane Redditch Worcestershire B98 7WG Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Person Specification Qualifications Essential Educated to vocational level 3 in Business Administration OR educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Additional Criteria Essential Willingness to commit to continuing professional development Tact and discretion for dealing with confidential information Skills & Abilities Essential Manage own workload and work independently as well as part of a team Ability to communicate effectively in English in both written and verbal formats Numerate Advanced Keyboard skills touch typing Accuracy and attention to detail Experience Essential Recent, relevant administrative/secretarial experience. Desirable Previous NHS experience Minute Taking experience Knowledge Essential Knowledge of a range of administrative/secretarial procedures Detailed knowledge of Microsoft packages Understanding of the Data Protection Act and NHS Code of Confidentiality Person Specification Qualifications Essential Educated to vocational level 3 in Business Administration OR educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Additional Criteria Essential Willingness to commit to continuing professional development Tact and discretion for dealing with confidential information Skills & Abilities Essential Manage own workload and work independently as well as part of a team Ability to communicate effectively in English in both written and verbal formats Numerate Advanced Keyboard skills touch typing Accuracy and attention to detail Experience Essential Recent, relevant administrative/secretarial experience. Desirable Previous NHS experience Minute Taking experience Knowledge Essential Knowledge of a range of administrative/secretarial procedures Detailed knowledge of Microsoft packages Understanding of the Data Protection Act and NHS Code of Confidentiality Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Hill Crest, Alexandra Hospital Quinneys Lane Redditch Worcestershire B98 7WG Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)