Operations Administrator
We are seeking an enthusiastic administrator with excellent customer service skills to work as part of our busy Operations Team.
The successful candidate will take on a range of administration and customer service-based tasks, providing valuable support to the Operations Team. You will also provide cover and additional support for colleagues when absent within the Operations Team including Purchasing, Order Processing and Customer Support.
As part of a varied role your responsibilities would include:
* Lead on answering incoming calls and transferring to the relevant staff member
* Responding to general customer enquiries over the phone, or by email
* Delivering a high level of customer service and professionalism
* Liaising with suppliers
* Sourcing lead times for products by contacting suppliers or via online supplier portals
* Providing lead times to customers via email and telephone
* Logging orders with our couriers that are ready for dispatch and printing out labels
* Liaising with couriers to arrange deliveries and resolve issues
* Updating customer paperwork and other shared documents as appropriate
* Liaising with the Warehouse Team to schedule customer deliveries
* Assist and support the Operations Coordinator
* Liaise with and support the Customer Service Team
* Responsible for filing customer orders
* Data entry to support the Purchasing Officer
* General administration
* Covering for other team members within the Operations Team as required including purchasing, order processing and customer care
* Taking a proactive approach to ensure best practice is maintained and built upon on a daily basis.
Who we’re looking for:
* Excellent administration skills
* Experience providing excellent levels of customer service
* Proficient in Microsoft Office suite, including Word, Excel, Outlook
* Ability to multitask and prioritise tasks effectively
* Strong time management and organizational skills
* Have excellent communication skills, in particular good written English and an excellent telephone manner
* Pay attention to detail and accuracy in their work
* Be a quick and willing learner
* Be a team-player who works well with others from a range of different backgrounds, as part of an effective and close-knit team
* Be a friendly, warm, confident person
* Be adaptable, willing and able to get stuck into different areas of the business as and when required
* Have experience in a similar role (desirable)
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Additional pay:
* Yearly bonus
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Store discount
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* No weekends
Ability to commute/relocate:
* Sheffield: reliably commute or plan to relocate before starting work (required)
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 1 year (preferred)
* Administrative experience: 1 year (preferred)
Language:
* English (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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