Job summary We are looking to recruit and experienced data quality manager to lead our data and admin team and play a key role in helping the Practice meet both local and national quality targets, maintain accurate disease registers and operate recall systems.The role will also be responsible for the line management of our admin function and will work closely with clinicians and senior managers as well as the wider Practice Team. Although replacing an existing colleague, this is a fairly new role here at Burnley Group Practice and as such, has scope for further development with the right candidate. We are offering this role 30-37 hours per week on a salary via our Practice Pay Structure, equivalent to AFC Band 5-6 depending on experience (£15.33 - £19.10 per hour). Main duties of the job The role will be responsible for managing a team of staff to ensure the accuracy and quality of patient data in respect of disease registers, recall systems, QOF and other quality targets, in order to both maximise Practice income and support patient safety. In addition, the post holder will be responsible for a team of staff delivering a range of other administrative work including processing and management of medical records, insurance and medical reports, patient registrations, medicines management as well as support the research and audit functions within the Practice. About us Burnley Group Practice is a large training practice based over three sites in Burnley - at St Peter's Centre, on Manchester Road and in Kiddrow Lane Health Centre. Although primarily based at St Peter's Centre, the post holder may be required to work at all three sites on occasion. We have an extensive multi-disciplinary team with a wide range of clinical and administrative staff and believe that Teamwork is essential to deliver the best possible patient care. We expect all our staff to work to the highest standards and we strive to offer the best service we can to our patients, but we also want our staff to be happy and healthy and we work tirelessly to ensure that the environment our team works in provides the setting for this to happen. We offer a good package of terms and conditions including 6 week's annual leave and parking at all three sites (off-site at St Peter's Centre). We have a competitive pay structure which includes incremental pay rises to acknoweldge experience and length of service. Date posted 10 February 2025 Pay scheme Other Salary £15.33 to £19.10 an hour Equivalent to AFC Band 5-6 depending on experience Contract Permanent Working pattern Full-time Reference number A3046-25-0001 Job locations St Peters Centre, 3rd Floor Church Street Burnley Lancs BB11 2DL Job description Job responsibilities Duties & Responsibilities Line management of the Data Quality Admin Team in line with Practice Policies and Procedures. This will include dissemination of information and completion of annual performance appraisals for all Data Quality Admin Team members. Allocate work across the Data Quality Admin Team in a fair and equitable manner taking into account skills, knowledge and capacity. Establish processes and procedures to ensure all admin functions are delivered in a professional and timely manner, in particular ensuring: Patient registrations are processed in a timely manner Monitoring and managing online record and proxy access ensuring safe systems are in place Ensuring reports, SARS and other non-NHS work is completed within an accurate timeframe and fairly apportioned amongst the Team Ensuring that the administrative element of the Safeguarding function within the Practice is carried out in a timely manner, particularly in view of the sensitive nature of this work Ensuring clinics are added in an accurate and timely manner to the EMIS system Ensuring GP rotas, annual leave and sickness records are accurately maintained Ensuring provision of administrative support for the Education and Training status including accurate record keeping in respect of all students and trainees. Working with the finance officer, to ensure data is accurate for claims and submissions. To understand the legislation and requirements of SARS, GDPR and Information Governance. Establish processes and procedures to ensure quality data input and maintenance of accurate disease registers Design and operate clear and accurate re-call systems linked to all disease registers, high risk drug monitoring and other QOF, PCN and Quality targets including cytology, vaccinations and immunisations, flu and Covid campaigns and other Public Health priorities. To co-ordinate and Chair the palliative care meetings. To take part in research and audits, designing and running searches on patient and appointment data as necessary. To be aware of all Quality schemes and targets within the Practice and PCN and ensure maximum achievement. Monitor performance against QOF and other quality targets and ensuring issues and concerns are identified and addressed. Participate in the QOF sub-groups Provide reports as required for the Quality Sub-Group and Partners Assist in training practice staff with regards coding, audits and disease registers as necessary To oversee the maintenance of the Eclipse system, ensuring medicines management is optimised, patient safety is maintained and any associated targets are met. To set up new accounts on the Eclipse system, Open Exeter and ICE systems as well as manage existing accounts ensuring appropriate action is taken when staff leave the Practice. Create/amend Smart Cards, windows, NHS.net, file access, AccuRx and EMIS accounts for new clinical staff and new staff within your own team. To attend Practice Meetings as identified Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Your duty of confidentiality remains if you should leave your employment with the Practice. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will have responsibility for their own and others health, safety and security as defined in the practice Health & Safety policy, Infection Control policy and any associated procedures which may be documented in the Staff Handbook or other Practice Policies. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Work with Senior and other managers to drive forward and deliver the Practice development plan. This is a new and evolving role and as such, this Job Description will be subject to regular review. Other duties, of a similar nature and appropriate to the grade, may be assigned from time to time. Job description Job responsibilities Duties & Responsibilities Line management of the Data Quality Admin Team in line with Practice Policies and Procedures. This will include dissemination of information and completion of annual performance appraisals for all Data Quality Admin Team members. Allocate work across the Data Quality Admin Team in a fair and equitable manner taking into account skills, knowledge and capacity. Establish processes and procedures to ensure all admin functions are delivered in a professional and timely manner, in particular ensuring: Patient registrations are processed in a timely manner Monitoring and managing online record and proxy access ensuring safe systems are in place Ensuring reports, SARS and other non-NHS work is completed within an accurate timeframe and fairly apportioned amongst the Team Ensuring that the administrative element of the Safeguarding function within the Practice is carried out in a timely manner, particularly in view of the sensitive nature of this work Ensuring clinics are added in an accurate and timely manner to the EMIS system Ensuring GP rotas, annual leave and sickness records are accurately maintained Ensuring provision of administrative support for the Education and Training status including accurate record keeping in respect of all students and trainees. Working with the finance officer, to ensure data is accurate for claims and submissions. To understand the legislation and requirements of SARS, GDPR and Information Governance. Establish processes and procedures to ensure quality data input and maintenance of accurate disease registers Design and operate clear and accurate re-call systems linked to all disease registers, high risk drug monitoring and other QOF, PCN and Quality targets including cytology, vaccinations and immunisations, flu and Covid campaigns and other Public Health priorities. To co-ordinate and Chair the palliative care meetings. To take part in research and audits, designing and running searches on patient and appointment data as necessary. To be aware of all Quality schemes and targets within the Practice and PCN and ensure maximum achievement. Monitor performance against QOF and other quality targets and ensuring issues and concerns are identified and addressed. Participate in the QOF sub-groups Provide reports as required for the Quality Sub-Group and Partners Assist in training practice staff with regards coding, audits and disease registers as necessary To oversee the maintenance of the Eclipse system, ensuring medicines management is optimised, patient safety is maintained and any associated targets are met. To set up new accounts on the Eclipse system, Open Exeter and ICE systems as well as manage existing accounts ensuring appropriate action is taken when staff leave the Practice. Create/amend Smart Cards, windows, NHS.net, file access, AccuRx and EMIS accounts for new clinical staff and new staff within your own team. To attend Practice Meetings as identified Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Your duty of confidentiality remains if you should leave your employment with the Practice. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will have responsibility for their own and others health, safety and security as defined in the practice Health & Safety policy, Infection Control policy and any associated procedures which may be documented in the Staff Handbook or other Practice Policies. Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Contribution to the implementation of services The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Work with Senior and other managers to drive forward and deliver the Practice development plan. This is a new and evolving role and as such, this Job Description will be subject to regular review. Other duties, of a similar nature and appropriate to the grade, may be assigned from time to time. Person Specification Qualifications Essential 5 GCSCE's (or equivalent) which must include Maths and English Language at Grade 5 or Above Leadership and/or management qualification at NVQ Level 3 or above. Knowledge and Skills Essential - Excellent knowledge of Microsoft Office, EMIS and familiarity with Ardens templates and AccurX - Excellent interpersonal, verbal and written communication skills - Time management and ability to prioritise workload - Understanding of Confidentiality & GDPR Desirable - Knowledge of clinical coding - Knowledge of medical terminology - Experience using EMIS clinical software Experience Essential -Experience in managing results driven projects in line with local and National Quality Targets. -Ability to formulate strategy and produce operational policies and procedures. -Problem solving and analytical skills. -Excellent communication skills -Problem solving and analytical skills -Proven work experience in management, operations or communication -Experience of managing a customer focused team Experience of working in an NHS setting Desirable -Experience working in Primary Care -Experience in supervising/ managing/training staff -Experience of ECLIPSE -Effective time management and prioritisation skills Person Specification Qualifications Essential 5 GCSCE's (or equivalent) which must include Maths and English Language at Grade 5 or Above Leadership and/or management qualification at NVQ Level 3 or above. Knowledge and Skills Essential - Excellent knowledge of Microsoft Office, EMIS and familiarity with Ardens templates and AccurX - Excellent interpersonal, verbal and written communication skills - Time management and ability to prioritise workload - Understanding of Confidentiality & GDPR Desirable - Knowledge of clinical coding - Knowledge of medical terminology - Experience using EMIS clinical software Experience Essential -Experience in managing results driven projects in line with local and National Quality Targets. -Ability to formulate strategy and produce operational policies and procedures. -Problem solving and analytical skills. -Excellent communication skills -Problem solving and analytical skills -Proven work experience in management, operations or communication -Experience of managing a customer focused team Experience of working in an NHS setting Desirable -Experience working in Primary Care -Experience in supervising/ managing/training staff -Experience of ECLIPSE -Effective time management and prioritisation skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Burnley Group Practice Address St Peters Centre, 3rd Floor Church Street Burnley Lancs BB11 2DL Employer's website https://Bgpburnleygp.co.uk (Opens in a new tab)