This is NewCold
NewCold is a service provider in cold chain logistics with a focus on the development and operation of large, highly automated cold stores. NewCold strives to be crucial in the cold chain of leading food companies by offering advanced logistic services worldwide. We use the latest technology that empowers our people to handle food responsibly and guarantee food safety in a sustainable way. We challenge the industry, believe in long-term partnerships, and deliver solid investment opportunities that enable next-generation logistic solutions.
NewCold is one of the fastest-growing companies in cold chain logistics. We are expanding our teams to support this growth. More information on NewCold can be found on www.newcold.com and our social media.
About the vacancy
Manage the daily plan via operators using relevant software and update as required, ensuring accurate resources are allocated.
Work with the warehouse to coordinate loads managed in line with the plan.
Manage Operators to ensure any delays are communicated to stakeholders.
Audit driver packs and ensure drivers are fully briefed at the point of departure.
Monitor loads as a live event and manage delays to ensure customer delivery.
Monitor transportation schedules in advance, proactively addressing potential issues to ensure smooth operations.
Manage front desk administration, keeping accurate and consistent records.
Manage the POD and report any issues to the line manager.
Interact with customers as needed, addressing inquiries, providing assistance, and maintaining positive relationships to enhance customer satisfaction.
Produce daily shift reports and deliver comprehensive and accurate handover for the next shift.
Verify the authenticity and validity of driver licenses to ensure compliance with regulatory requirements and company standards.
Ensure routes are dispatched in full compliance with legal and safety regulations.
Complete Sickness and Absence Reports and Return to Works with returning staff to ensure fitness to return.
Support investigations as well as disciplinaries and grievances as required, maintaining confidentiality.
Complete Incident Reports and Investigations, e.g., RTC Reports, Staff Injury, and Near Miss Reports.
Please note that this job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, it is not intended to be an exhaustive list, and the company reserves the right to make reasonable adjustments in line with business requirements.
Qualifications and experience
Previous experience in a similar role is essential, with knowledge of transport planning and operations.
Computer literate (with previous experience of transport software).
Knowledge of driver’s hours regulations and working time rules.
Good knowledge of UK geography and able to estimate journey times.
Initiative and determination to solve problems.
Great verbal communication skills and an ability to build rapport.
Transport Manager CPC would be desirable.
Personal attributes
Strong customer service orientation.
Excellent communication skills.
Effective team-working skills.
Ability to multitask yet remain detail-oriented.
Sound time management skills.
The ability to work flexibly in a pressurized, fast-paced environment.
Willingness and ability to demonstrate continuous improvement.
Are you up for the job?
If you are interested in this vacancy and would like to apply, please make sure that you leave your CV in English.
Why would you want to work for NewCold?
With the prospect of many new construction projects all over the world in the very near future, NewCold offers the opportunity to join a young but powerful company in the field of logistic services. We have the ambition and the potential to rapidly become the market leader in the field of modern and automated cold storage with additional supply chain services such as transport and distribution. Although our proposition comprises an attractive benefits and compensation package, the (international) scope and impact of the position may appeal to you even more.
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