Job Description
Our People: Join Us
When youre an interesting person, finding an interesting career helps you grow. Native is here to support, lead, & challenge you in your next steps.
We bring magnetic people together who do what they love & do it with passion, helping to create a welcoming space for guests, & providing service with a soul.
Being part of a company culture that values radical inclusivity, & is keen on green & where we want your personality to shine.
Native ApartHotels, brought to you by Native Places, are vibrant home-away-from-home hubs designed for energetic travelers. We help our guests plug into cities and communities, offering a seamless blend of the comfort of a hotel with the freedom of an apartment, ensuring a dynamic stay, and an equally dynamic workplace!
Want to be part of the team?
Right now we are looking to find our next Maintenance Manager to join our team in Native Manchester.
About Native Manchester
Ducie Street Warehouse, which houses our Native Manchester location, was one of four iconic warehouses from Manchesters industrial past and the only one still standing today.Our spectacular property featuring 162 luxury serviced apartments is located just 2 minutes away from Manchester Piccadilly and 5 minutes from tram stops.
Summary of Position:
The Maintenance Manager oversees and performs technical and mechanical work that ensures the building, apartments, grounds, amenities, and common areas, meets standards, of appearance, safety, and overall functionality by managing maintenance-related tasks. Primary responsibilities include maintenance of the site including overall inspections, repairs, and general maintenance of the apartments and the interior/exterior of the building. Lead the maintenance team by delegating, supervising, and directing the work of the department. Of special importance is ensuring that Native meets its statutory obligations.
Principle Duties and Responsibilities:
Weve summarised here some of the day to day functions of the role:
* In conjunction with the Operations and/or General Manager, develops standards for the maintenance of the building and exterior areas, including the underground car park
* Undertakes routine (daily) checks of apartments and other areas of the building, identifying maintenance tasks for the in-house team and scheduling contractors visits.
* The role involves obtaining materials, and arranging the completion of all maintenance tasks in a safe & secure environment.
* Periodically inspecting work performed by other service team members to assess effectiveness of policies and procedures and work with the Operations Manager and/or General Manager to develop corrective action plans as needed
* Periodically inspects work performed by contractors, to ensure all work, materials meet quality standards, scope and specifications as required
* Maintains adequate stock of spare parts and works with Operations Manager and/or General Manager to order materials and tools as needed always being mindful of budget requirements
* Assists the Operations Manager and/or General Manager to develop the budget for regular repair and maintenance and capital expenses
* Completes monthly Preventative Maintenance procedures as outlined in the Policy and Procedure Manual.
* Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
* Follows established policies and procedures by monitoring and ensuring compliance with H&S regulations, organisational standards, and operational processes
* Attend daily/weekly and monthly operations meetings
* Schedules and, where appropriate, performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition.
* Practices and promotes proper safety standards in accordance with the Companys policies, procedures, and standards by immediately dealing any mechanical or electrical equipment damage, teams/guest/resident injuries or accidents, or other safety issues appropriately
* Conducts routine and periodic inspections to identify safety and risk management concerns, keep the building and external areas in good repair, and communicate concerns about the physical needs appropriately.
* Identifies areas for improvement and offers suggestions and recommendations to improve efficiency and productivity
* Completes documentation and other paperwork timely and accurately so that service requests can be appropriately documented, tracked and completed.
* Ability to keep sensitive information highly confidential at all times
* Where appropriate acting on work sheet recommendations made by contractors to ensure the site is fully compliant;
Supervision:
* Organise and manage the day to day distribution of tasks and jobs to the team
* Liaise with other departments to ensure and promote good communication and support as per when required
* Checking and controlling materials including tools and equipment highlighting any discrepancies and issues
* To implement the consistent delivery of superior customer service through training all team members on Native brand standards, meeting and greeting the guests
* Carrying out quality inspections on completed jobs, report back and update the Operations Manager and/or General Manager regarding current and pending jobs
* Liaise with any external contractors and suppliers as required
* Attending operations meeting as required
Team:
* As team player & leader, responsible for training and supervision of the maintenance team and is involved with the Operations Manager and/or General Manager with hiring, interviewing, training, and completing performance reviews
* Ensure that all team members have clear understanding of their roles and responsibilities
* Provide induction training for all new team members including training records and access to learning tools
* Conduct regular meetings with the team to discuss performance and create a Personal development plan with clear objectives Native conversations
* Managing teams rotas, holidays and sickness
* Organise and manage the day to day distribution of tasks and jobs to the team
* Build positive and productive working relationships with colleagues and subordinates across the Native portfolio
* Strong communication and people skills to be able to work under pressure and meet tight deadlines
* To follow company policies and procedures
Experience:
* Minimum of three years experience in property management as a Maintenance Manager
* Preferred experience in the hospitality sector but not essential
* Preferred experience of working with kitchen/catering maintenance but not essential
* Comprehensive understanding of building maintenance
* IT skills including MS Word, Excel & Outlook (training will be provided for our internal database system)
* Ability to deal with immediate & urgent issues in a calm manner thereby reflecting professionalism
Personal Qualities:
* Able to communicate clearly (both verbal and written)
* Natural service attitude, prepared to accept ownership of his/her responsibilities
* Able to work on own initiative
* Enthusiastic and willing to develop and apply new skills
* Able to understand and fix prioritise, to work under pressure, based on results
* Prepared to communicate and share information, work as a team
* Ability to communicate with guests on the resolution of maintenance issues in a diplomatic way
* Willing to assist in the training and instruction of others
* Customer facing attitude;
* Right first-time approach to maintenance issues
Health & Safety, Security:
* Understand your role and responsibilities in terms of Health & Safety Policy
* To be fully aware of and adhere to the health and safety regulations concerning your employment and promote a safe environment for yourself, your colleagues and our guests
* To be aware of the departmental risk assessments and their importance in accident/incident prevention. To discuss with managers any reviews, especially after an accident has occurred
* To comply with statutory and legal requirements for fire, health and safety, hygiene, liquor licensing, disability and employment laws
* IOSH certificate as a minimum although NEBOSH certificate preferred
* Holds L8 certificate
* Willing to attend the appropriate training courses (internal or external)
* Support departmental training with all HODs/Duty Managers to ensure safety and compliance at all times
* Keep up to date with industry changes and update policies and practices as appropriate
Additional Requirements:
* Due to nature of our business employees must be able to work a flexible schedule, which includes shifts during evenings, weekends, and public holidays.
* Native is a fast-growingbusiness and other sites will come on board. Flexibility will be required in supporting the opening and setting up of new sites and new teams.You may be required to travel to different Native properties.
Benefits:
As well as being able to call yourself a Native heres some of the other great benefits of working with us:
50% staff dining discount.
Employee Assistance Program & Perkbox.
100% transparent, no administration charges, staff managed tips and service scheme.
Employee Discount on Native Stays.
Two excellent staff meals per day with hot, vegetarian, and salad options at all meals.
Discounted staff parking on site.
Free cinema tickets to our Mini-Cini showings.
Cycle to work scheme.
Partner Staff discount at Gooey.
Free gym classes at BLOK.
If you are as passionate as we are about people and amazing customer service we'd love to hear from you!
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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