Head of Service Operations - Truck /HGV
£60,000 OTE £120,000 + Uncapped
Manchester and Surrounding area
Percentage bonus based on departmental contribution
Car + Fuel, Phone, Laptop,
Based in the Northwest
Job Overview
We are seeking a dynamic and experienced Head of Operations to lead our client's Service Division, who form part of one of the most successful HGV dealer groups in the UK.
Responsibilities
* Operationally responsible for the entire Service function across the business and taking it to full working efficiency.
* Setting, communicating, and driving the department vision.
* Leading from the front, hands on and nurturing a positive and open culture across your team.
* Extensive Workshop control / loading & management experience.
* Adhere to all dealership and company standards, including quality and environmental policies.
* Facilitate staff training to maintain high standards of customer service.
* Develop and sustain positive relationships with customers, ensuring timely service delivery.
* Achieve and maintain dealership standards and KPIs, strengthening partnerships.
* Identify and implement operational improvements to enhance efficiency and effectiveness.
* Build a strong, positive team culture in line with company values.
* Collaborate with departments across the region to foster a cohesive team environment.
Requirements
* A vast knowledge and experience of the commercial vehicle or automotive sector.
* Positive, self-motivated, and enthusiastic individuals with prior experience of working within the commercial truck market, specifically either Mercedes, Scania, DAF or Volvo.
* High standards of professionalism, courtesy, and respect towards customers.
* Solution-oriented.
* Looking for future progression opportunities within a growing group.
If you would like to discuss the Head of Service / Operations Manager position in more detail, then please call Rochelle at Clear Automotive on 07808841875 for a confidential conversation.
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