Location: London & the South East - predominantly covering Dagenham and central London
Package: £27,000 - £34,000 plus 10% bonus.
* 26 days holiday, plus bank holidays, and the option to purchase more days if needed
* Access to training and development opportunities, along with a license with an award-winning learning content provider.
* Enhanced family leave
* Life assurance options
* An extra paid day off to focus on your mental health
* A generous pension plan, invest your contributions to maximise your pension pot
* Discounts on activities, technology, and restaurants
* An extra paid day off to dedicate to volunteer projects
* An independent employee assistance programme for all employees and their immediate family, giving 24/7 access to experts in health & wellbeing
We are seeking a Service Technician to join our team at Konica Minolta!
We are seeking a skilled Service Technician to support major accounts across London and the South East region!
In this role, you'll ensure the smooth operation of high-productivity PP Devices, prioritizing exceptional customer satisfaction while maintaining field efficiencies and driving profitability for Konica Minolta. You will represent the company with professionalism, tackling technical challenges with a solutions-focused approach. Your initial training will equip you with the knowledge and skills to deliver outstanding service and achieve key performance targets.
Your core responsibilities will include:
* Resolving technical issues to minimize downtime
* Escalating complex problems to your Team Leader promptly
* Meeting cost and productivity goals
* Managing car stock meticulously, maintaining high standards of organization and housekeeping
* Maintaining clear and effective communication with customers and internal teams, ensuring a seamless service experience
If you're proactive, detail-oriented, and passionate about delivering technical excellence, this role offers a fantastic opportunity to make a meaningful impact!
Key Responsibilities:
* Achieve key performance targets to maintain optimum customer satisfaction
* Respond to customer calls in a timely and professional manner, identify and resolve technical faults and undertake any part replacements as they arise
* Actively remotely resolve incidents and avoid physical visits
* Undertake relevant training as directed by the Field Service Manager
* Complete all necessary reporting requirements and paperwork accurately and timely
* Effectively use technology tools such as Laptop and phone to ensure continuous improvements in service delivery
* Attend local team meetings to discuss technical problems, high escalation machines, and client issues
What you can expect from our hiring process:
1. Screening call with a member of our Talent Acquisition team
2. Telephone interview with the hiring manager
3. Teams interview including presentation and competency-based questions from the panel
4. Our Talent Acquisition team will be in touch to make an offer and guide you through the process
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