Credit Controller / Collections Agent
Location: Great Billing, Northampton, NN3 9EX.
Salary: £25,000 to £28,000 DOE.
Contract: Full time, permanent. 28 days per annum +3 bank holidays (Christmas, Boxing Day, NYD).
Benefits:
• Discretionary bonus scheme
• Electric Vehicle salary sacrifice scheme
• Pension salary sacrifice scheme
• Private Medical
• Income Protection
• Hybrid working
• Employee Assistance Programme
• Annual £200 personal growth fund
• Paid volunteering days
About the Role.
We’re now looking for someone to join us as a Credit Controller / Collections Agent. This role involves supporting our customers on a day-to-day basis, answering questions that they may have as well as understanding why customers have fallen into arrears; ensuring that we provide them with the most appropriate solutions to help them to manage their finance agreement with us.
We are looking for someone who enjoys talking to customers and who is inquisitive. You’ll have strong communication skills and along with the rest of our Credit Control team, will focus on good customer outcomes; you’ll have the ability to recognise that sometimes, delivering the right customer outcome involves making those more difficult decisions where it is evident that the agreement is no longer affordable for the customer.
Credit Controller / Collections Agent – Responsibilities:
• Manage a daily queue system...