Job summary To work in support of the Cardiology Department as part of a team co-ordinating the patient journey from referral through to discharge. To provide an excellent service to patients, their relatives and carers. To provide a comprehensive administration, booking and appointment service for outpatients and ensure compliance with waiting time targets. To work as part of the Cardiology Booking team and provide cross-cover for other staff members of the team. Main duties of the job Patient Administration Arrange outpatient appointments, using the Choose and Book system where applicable, confirming, cancelling and changing appointments as necessary. Ensure patients are communicated with effectively in relation to their appointments via email, phone or letter. Deal with patient telephone queries providing basic troubleshooting and escalating to the relevant clinical team members where appropriate Arrange transport and translation services where necessary About us Why colleagues think we are "a great place to work" What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. Alongside NHS benefits of generous annual leave entitlement and pension scheme, you'll have access to NHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. We are working hard to increase diversity at all levels within the trust. We believe a diverse workforce can have a positive effect on both staff wellbeing and patient outcomes. We welcome applications from black, Asian and minority ethnic candidates, LGBTQ candidates, candidates with disabilities and care-experienced candidates. We are proud to achieve the Gold award for the Armed Forces Covenant and support applications from the Armed Forces Community. Please contact Pam.Daleynhs.net (our Armed Forces Covenant Lead) if you would like guidance or assistance with your application. We make employment decisions by matching our service needs with the skills and experience of candidates, regardless of age, disability, gender, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. Date posted 02 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Salary dependant on experience Contract Permanent Working pattern Part-time, Job share, Flexible working Reference number 434-IM6858843 Job locations Wycombe Hospital Alexandra Road High Wycombe HP11 2TT Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification Essential Essential Grade C or above/equivalent in English Language and Maths Essential Essential Basic IT Training. qualifications or demonstrable experience Customer care course or equivalent Relevant administration experience of at least 1 year within the NHS or similar environment essential Essential Clear, concise verbal and written communication skills, to enable liaison with multidisciplinary team, patients and carers. Person Specification Essential Essential Grade C or above/equivalent in English Language and Maths Essential Essential Basic IT Training. qualifications or demonstrable experience Customer care course or equivalent Relevant administration experience of at least 1 year within the NHS or similar environment essential Essential Clear, concise verbal and written communication skills, to enable liaison with multidisciplinary team, patients and carers. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Wycombe Hospital Alexandra Road High Wycombe HP11 2TT Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)