Company Overview
We are a values-driven business that prioritizes fairness, transparency, and community involvement. Our goal is to create an inclusive work environment where colleagues can grow professionally and personally.
Salary and Benefits
The salary for this role is £13.65 per hour, with the opportunity to earn additional income through regular overtime. We offer a comprehensive benefits package, including 36 days of holiday, a pension scheme with up to 10% employer contributions, and access to virtual healthcare services.
Job Description
This role requires a friendly and approachable individual who can provide exceptional customer service while leading a team of Customer Team Members. As a Customer Team Leader, you will be responsible for coaching and supervising your team, deputizing for the Store Manager when needed, and ensuring the store remains safe, legal, and fully operational.
Required Skills and Qualifications
* A genuine care for the needs of customers and members
* The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
* Great people skills, with the ability to build positive relationships with customers and colleagues
* Strong organizational and problem-solving skills
Benefits
* Full, paid training and dedicated support for your personal development and career progression
* 30% discount on all Co-op products in-store plus 10% discounts on all other brands
* A pension scheme with up to 10% employer contributions
* Wagestream – a money management app giving you access to a percentage of your pay as you earn it
* 36 days of holiday (including bank holidays, pro rata for part-time colleagues)