Job Description Salary: Competitive Location: Tamworth, UK Contract: Full time – Office based Hours: 9-5 Monday - Friday Closing date: 24/1/2025 The Role We are currently recruiting within our Work Place Drug Testing team for a Client Operations Administrator at our site based in Tamworth. The successful candidate will provide essential administrative support to both the Customer Service and Operations teams. The role requires a proactive individual with excellent multitasking abilities, strong attention to detail, and the capacity to thrive in a fast-paced, dynamic environment, with advanced expertise in Google Sheets and data management. Key Responsibilities and Accountabilities Collaborate with various departments to ensure tasks and projects are completed within customer service level agreements (SLAs). Create, maintain, and update records in Google Sheets, ensuring accuracy and consistency of data. Track key performance indicators (KPIs) and important metrics related to collections and operations. Handle portal queries and other customer support issues as they arise Maintain and update customer price lists and POs within Omega to ensure pricing accuracy. Maintain master customer data for accuracy and completeness. Update and maintain the Customer Service Guide and Client Operations Guide to reflect current processes and standards. Ensure ongoing maintenance of information within Reflow. Collaborate with relevant stakeholders to monitor and report on service KPIs and customer feedback. Serve as point of contact for the collection network, ensuring clear and timely communication. Coordinate with external partners and vendors, addressing inquiries, providing updates, and troubleshooting any issues. Support the collection team by ensuring the necessary data and records are provided promptly and accurately. Monitor the collection status and ensure records are properly maintained and shared with relevant stakeholders. Maintain organized and up-to-date documentation, ensuring no data is lost or mismanaged. Ensure compliance with company data management policies and relevant regulatory requirements. Adapt quickly to changes in workload and prioritize tasks effectively to meet deadlines.