Beechwood Surgery has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis for 18 hours per week over 3 days. Shifts will vary, with the earliest start time of 07:45 and latest finish time of 19:00. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.
General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
Main duties of the job
* Greeting and directing all patients.
* Making appointments.
* Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
* Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
* Advising patients of practice procedures.
* Accurately maintaining patient database and records, photocopying, filing and scanning.
About us
Beechwood Surgery is a large, busy surgery based in Brentwood, Essex, with excellent transport links by rail and road, as well as an onsite car park.
We offer all staff:
* NHS Pension Scheme - the NHS Pension Scheme is a defined benefits scheme
* Annual Leave: minimum 33 days FTE, with enhancements for long service
* Enhanced maternity & paternity terms
Person Specification
Qualifications
* None
Experience
* Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
* Experience of working with the general public, being sensitive and empathic in distressing situations.
* Ability to work as part of a team.
* Strong IT and administration skills, with a high level of accuracy and attention to detail.
* Demonstrate compassion, patience and tolerance.
* Be a quick thinker, pay attention to detail.
* Good telephone manner and computer literate.
* Ability to work under pressure.
* Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
* Previous medical or healthcare receptionist experience is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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